Key skills
Customer relationship managementBusiness acumenProject managementeCommerce experienceAnalytical skillsCommunication skillsCollaboration skillsNegotiation skillsPresentation skillsCGoAIAnalyticsTableauSnowflakeShopifySalesforceLeadershipCommunicationNegotiationPresentation Skills
About this role
Extend is revolutionizing the post-purchase experience for retailers and their customers with AI-driven solutions. The Account Manager will lead new program launch strategies and manage merchant relationships to drive growth and optimize performance for mid-market merchants.
Responsibilities:
- Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants
- Lead the growth and merchant relationship management strategy for each strategic relationship you manage
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth
- Perform quarterly business reviews with internal and external executive leadership
- Drive go-to-market strategies and adoption of new product features across your book of business
- Manage promotional strategy and marketing development budgets
- Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth
Requirements:
- Bachelor's degree with 2-5 years experience in a dynamic startup environment owning customer relationships
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels
- You have a talent for breaking down complex problems and can translate high-level goals into relevant and actionable plans
- In-depth understanding of value drivers in revenue share business models
- Experience collaborating with C-Level executives both internally and externally
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills in a fast-paced setting for individual and team success
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, deliverables, scope, and tasks, all aligned with team goals
- Ability to manage and influence effectively through persuasion, negotiation, and consensus-building
- Ability to travel 20% to strategic client sites and other locations as needed
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus