Dynamics 365 Project Manager - Managed Services

MCA Connect is a leading consultancy firm specializing in Microsoft Business Applications and Azure Data & AI. They are seeking a Dynamics 365 Project Manager to oversee post-go-live activities for multiple client projects, ensuring successful delivery of managed services solutions and maintaining high customer satisfaction.

Responsibilities:

• Manage multiple client projects. Manages project deliverables, scope & expectations
• Transition projects from Dynamics Applications Team to Managed Services
• Drive customer sat
• Develops and manage project plans, cost estimates, communication plans, and performance metrics
• Provide leadership to all functional and business areas affected by the project. Drive project decisions and recommendations
• Work closely with the managed services leadership team to drive internal processes, standardization, case load management, and reporting metrics
• Proactively communicates and reports status to executives, MCA Connect management and all other stakeholders. This is done leveraging tools such as Status Reports, Executive Briefings, and active day to day team communication
• Effectively communicates and collaborates with technical project team members to achieve project goals
• Employs project management best practices as provided by PMI and MCA Connect delivery standards
• Provides leadership to project team members with respect to project management processes and best practices
• The MCA Connect Project Manager is directly responsible for managing the project budget providing the predictive financial analysis required to deliver accurate project status
• The PM will support the MCA Connect professional services management team by coordinating client invoicing, accounts receivable and providing project forecasting models

Requirements:

• More than 5 years of experience directly managing ERP and/or CRM deployments (Dynamics 365 a plus)
• Experience with CRM and ERP implementation methodology across all phases of Diagnosis, Analysis, Design, Development, Deployment and Operation
• Understanding of complete solution within the context of an integrated enterprise-wide IT strategy
• Well-developed planning, organizational and problem-solving skills
• Highly developed business acumen
• Ability to work closely with key business stakeholders to communicate progress and vision
• Excellent verbal and written communication skills
• Ability to allocate the correct resources to each project phase and monitor their performance
• Consensus driven management style that support a vast set of stakeholders
• Strong leadership, teambuilding and motivational skills
• Bachelor's degree required
• Ability to travel up to 30%
• Implementation of several full life-cycle Microsoft Dynamics implementations
• Experience with Microsoft platform of technologies
• ERP implementation lead experience in manufacturing industry
• PMI certified
• Mastery of industry-standards project management tools