Customer Service Representative

American Modern Insurance Group, Inc. is a recognized specialty insurance leader that delivers products and services for residential property and the recreational market. They are seeking a compassionate and detail-oriented Customer Service Representative to provide quality customer service to policyholders, agents, and lienholders by answering inquiries and providing quotes.

Responsibilities:

• Deliver a personalized customer experience for incoming contacts with a professional and empathic voice, prioritizing the needs of each policy holders, agents, lenders, and strategic accounts, while developing a thoughtful solution and support for all lines of business
• Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc
• Process transactions in an omni-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and products
• Use multiple computer applications; scheduling system, policy management systems, and various tools to assist
• Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need

Requirements:

• Ability to work effectively in a fast-paced, ever-changing environment, handling a high volume of work and supporting key corporate initiatives through independent work and multitasking
• High School Diploma or equivalent required
• Proficient in Microsoft Office and computer applications for servicing/quoting all products
• Proficient in utilizing knowledge management tools and resources
• Competencies: customer focus, ensures accountability, nimble learning, interpersonal savvy, situational adaptability, time management
• Reliable high-speed internet connection and a dedicated home office space that is quiet, private, and free from distractions