Senior Product Manager - Outage Management

Kraken is a technology company focused on creating a smart, sustainable energy system. They are seeking a Senior Product Manager to define how Kraken supports utilities in managing outages, enhancing customer experiences through AI-powered products and improved communication.

Responsibilities:

• Define and own the vision, strategy, and roadmap for outage management across the Kraken platform
• Partner with utilities, client delivery, and internal product teams to identify key needs and prioritize impactful solutions
• Translate insights from real-world outage operations into clear product outcomes and measurable success metrics
• Collaborate with our Global Product teams to design, build and refine tools that improve outage visibility, communication, and restoration coordination
• Continuously learn from live events to improve product performance and customer experience

Requirements:

• 4+ years of product management experience in enterprise software with at least two years of experience in the utility industry
• You've worked in or closely with electric utilities and understand how outages impact operations, customers, and regulators
• You're a systems thinker who can connect customer experience, data, and operational workflows into coherent, scalable products
• You're adaptable and thrive in a dynamic environment, whether working on a high-level product strategy or rolling up your sleeves to execute
• Proven experience leading cross-functional teams, including engineering, UX and data science
• Strong analytical skills, with the ability to define and track key success metrics
• Excellent communication and stakeholder management, balancing technical and business needs
• Comfort engaging with clients during sales, discovery, and delivery
• Passion for customer experience, with a strong focus on usability, efficiency, and empathy
• Preferred experience with outage management systems (OMS), field operations, or grid reliability processes