Lead Product Manager

Point is a company dedicated to making homeownership more valuable and accessible. They are seeking a Lead Product Manager to own the strategy and execution for increasing funded conversion by improving homeowner engagement and reducing friction in the customer journey.

Responsibilities:

• Define and execute the product roadmap for the post-submission funnel, focused on reducing abandonment, cancellations, and preventable rejections
• Identify and prioritize conversion gaps across the homeowner journey using cohort-based funnel analysis, rejection/cancellation segmentation, and qualitative customer feedback
• Design and ship data-informed interventions — such as self-service tools, proactive outreach strategies, and improved product education — to address key drop-off points
• Reduce time-to-fund by identifying and eliminating bottlenecks in stages the Engage team controls
• Partner with Marketing on homeowner communications — own the strategy for in-funnel messaging (email, SMS, in-app) that improves product understanding, addresses cost/value concerns, and keeps homeowners engaged
• Champion homeowner experience quality — ensure speed and efficiency gains don't come at the expense of experience. Use call analysis, NPS, and verbatim feedback to keep the bar high
• Partner cross-functionally with Engineering, Design, Operations, Underwriting, Marketing, and Data Science to ship improvements and build shared understanding of funnel health
• Instrument and measure rigorously — define success metrics, run experiments, and build dashboards that make conversion performance visible to the org

Requirements:

• 7+ years of product management and or related experience, with at least 2 years in fintech, mortgage/lending, or a funnel-intensive consumer product
• Proven track record of improving conversion in complex, multi-stage funnels with a mix of user-initiated and system-initiated outcomes
• Experience shaping customer-facing communications — you've partnered with marketing or growth teams on messaging strategies, lifecycle campaigns, or product education content that moved conversion metrics
• Strong analytical skills: comfortable with cohort analysis, A/B testing, and SQL. You form hypotheses and test them
• Deep empathy for customers — you read verbatims, listen to calls, and let qualitative signal sharpen your quantitative intuition
• Experience with operational products where you've worked alongside ops teams, account managers, or agents and understand the interplay between tooling and human workflows
• Ability to ship quickly and iterate in a growth-stage environment. Comfortable with ambiguity and making high-quality decisions with imperfect data
• Excellent communication — you write clearly, present persuasively, and build alignment across engineering, design, marketing, ops, and leadership