Broadcast Operations Center Engineer

iHeartMedia is the number one audio company in America, leading the audio revolution. They are seeking an experienced Broadcast Operations Center Engineer to support and maintain critical infrastructure and operations in a 24x7x365 environment, focusing on conflict resolution for radio broadcast issues.

Responsibilities:

• Work within Service Desk Plus (Manage Engine) ticketing system as the primary source of work
• Assist with identification of chronic issues and work cross functionally with internal and external teams for resolution
• Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure
• As requested by the BOC leads, research and provide detailed reports with regards to outages
• Work in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team management
• Must be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary, or based on agreed-to schedule
• Perform other related duties and functions as assigned by BOC leads

Requirements:

• Experience working in a broadcast technical environment supporting RF transmissions systems, multimedia studio facilities, automation systems, broadcast oriented data networks and telecommunications systems
• Experience with troubleshooting multiple networking and communication protocols
• Understanding of broadcast concepts with hands on experience
• Experience in a customer support function
• Must be able to work in a fast-paced multitasking technical and administrative environment with minimal supervision
• Experience with Windows OS, Remote access (VNC, RDP, etc), cloud technologies and network monitoring tools
• Strong professional written and verbal skills