Chiller Product Technical Support Engineer (remote)

Johnson Controls is hiring a Chiller Product Technical Support Engineer to provide technical support and risk identification for serviceability, safety, and product reliability. The role involves creating technical literature and supporting various teams with complex issues in the field and factories.

Responsibilities:

• Accountable to create and maintain technical literature, service bulletins, and service letters, for both NPI programs and existing platforms
• Drive product reliability through the Continuous Improvement Process for both existing products and new products NPI being introduced
• Product Technical Support Subject Matter Experts provide technical support and interact with quality management and engineering to improve overall life cycle cost
• The specialist should be able to assist or create test plans to prove out new and existing product equipment offerings
• Maintains effectiveness when experiencing changes in work 80 / 20 responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful
• Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities
• Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs
• Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – 'the fundamentals'; making our results widely available and easily accessible

Requirements:

• Bachelor's degree in Engineering or equivalent experience
• 5+ years' experience with creating technical literature/documents and providing product technical support to customers and internal employees via email, phone and/or TEAMS
• Be able to analyze and solve complex product system problems
• Knowledge of controls, control panels, system wiring, and instrumentation
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail Able to write technical documents and literature
• Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences
• Programmable Logic Control (PLC) knowledge