Business Analyst - Banking - Contract to Hire - Direct client - W2 - JOBID694
United States
Full-time
2 hours ago
H1B Sponsor
Key skills
JiraConfluenceKanbanSDLCProject ManagementCommunicationProblem SolvingTime Management
About this role
Outcome Logix is a recognized Tech 50 Finalist company by the Pittsburgh Technology Council. They are seeking a Business Analyst to manage project tools, support governance processes, and ensure effective communication with end users.
Responsibilities:
- Manage the Jira Project Board and respond in a timely manner
- Create, manage, and support administrative functions associated with Project Management Tools – EPPIC, Jira Align, Jira, and Confluence
- Provide support for PLC/SDLC governance, including but not limited to data quality, follow up, and reporting
- Provision new users in supported applications and maintain existing users’ access
- Respond to end user support requests effectively and communicate with them to address issues
- Create, develop and maintain technical documentation and user-guides
- Train end-users on tools supported
- Maintain and update support tracking records
- Work closely with contact center representatives in support of new product releases
- Supports the monthly posting and reconciliation process for Project financials
- Assist end users and PMO Operations Team with day-to-day functionality and efficiency of supported applications and processes
- Identify, manage and resolve issues in a timely manner
- Provide feedback to manager and other members on process change suggestions
- Work within a remote, customer oriented, positive team environment
- Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
- Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience for approved Project Management tools
- Other duties as assigned to support the Project Management Community
Requirements:
- Proficient in information gathering and analytical approach to problem solving
- Self-motivated with the ability to work with little to no supervision
- 2- or 4-year college degree; or equivalent experience
- Excellent interpersonal communication skills - written and verbal
- Excellent time management and organizational skills
- High attention to detail and ability to manage multiple priority assignments
- Proficiency with Microsoft Office Suite and Jira/Confluence/Kanban