Senior Business Systems Analyst - ITAM - Remote

Optum is a global leader in health care innovation, seeking a seasoned IT Asset Management specialist to join their Enterprise ITAM organization. The role involves leading integration efforts for newly acquired companies into the ITAM ecosystem and leveraging AI capabilities to optimize operations during M&A transitions.

Responsibilities:

• Lead the ITAM integration workstream for acquired entities, ensuring alignment with enterprise ITAM and SAM standards
• Oversee the onboarding of SAM practices, including license compliance, entitlement ingestion, software lifecycle governance, and data consolidation
• Partner with cross functional teams to ensure seamless transition of IT asset data, tooling, and operational processes
• Identify opportunities to apply AI/ML and automation for improving integration speed, accuracy, and scalability
• Build and implement AI enabled workflows for data mapping, reconciliation, normalization, and compliance validation
• Evaluate emerging AI solutions to enhance both integration and steady state ITAM operations
• Collaborate with Legal, Finance, Procurement, Security, and IT teams to evaluate ITAM implications during pre and post acquisition phases
• Conduct IT asset and software portfolio assessments for acquired entities, identifying risks, gaps, and remediation plans
• Provide executive level insights and recommendations for integration planning
• Ensure adherence to enterprise ITAM policies, global regulatory requirements, and audit frameworks
• Track, report, and communicate integration progress, risks, remediation actions, and compliance metrics
• Support internal and external audits related to software licensing and IT asset governance
• Serve as a trusted ITAM advisor to business, technology, and acquisition integration teams
• Deliver training, workshops, and guidance to stakeholders from acquired entities to onboard them into enterprise SAM/ITAM practices
• Build solid relationships with enterprise IT, architecture, and procurement teams to maintain integration momentum
• Oversee day to day SAM operations including license allocation, renewals, compliance assessments, and optimization
• Maintain accurate inventory for hardware and software assets across the enterprise
• Manage entitlements, contracts, and vendor documentation within ITAM repositories and tooling
• Conduct periodic compliance reviews and true-ups for major software publishers
• Identify cost saving opportunities through license rationalization, contract optimization, and usage analytics
• Monitor ELP (Effective License Position) for key vendors and ensure continuous compliance
• Ensure data quality by regularly performing normalization, reconciliation, and cleansing activities
• Collaborate with IT operations to maintain accurate discovery and automated inventory feeds
• Generate regular dashboards and KPI reports on asset usage, compliance, inventory accuracy, and financial impact
• Provide business insights to support budgeting, forecasting, and renewal planning
• Maintain ITAM standard operating procedures and process documentation
• Ensure consistent execution of ITAM lifecycle processes including request, procurement, deployment, retirement, and disposal
• Support continuous improvement initiatives to mature enterprise ITAM capabilities

Requirements:

• 10+ years of IT Asset Management experience with solid emphasis on Software Asset Management
• 5+ years of experience executing ITAM/SAM integration efforts during mergers and acquisitions
• 5+ years of experience with ITAM and SAM methodologies and frameworks
• 5+ years of experience leading ITAM platforms (Flexera, Snow, or similar)
• 5+ years of experience working with AI/ML concepts and their application in ITAM automation and optimization
• Certified IT Asset Manager (CITAM)
• Certified Software Asset Manager (CSAM)
• ITIL Foundation or higher
• Proven solid analytical mindset with excellent problem solving abilities
• Proven outstanding communication, negotiation, and stakeholder management skills
• Proven ability to work under pressure in a fast moving, evolving environment
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy