Sr. Salesforce Developer with CTI integrations, Service Cloud, Service Cloud, Omni-Channel experience

Droisys is an innovation technology company focused on helping organizations accelerate their digital initiatives. They are seeking a highly skilled Sr. Salesforce Developer to design, develop, and deliver scalable Salesforce solutions, particularly in Service Cloud and CTI integrations.

Responsibilities:

• Design, develop, and implement scalable Salesforce solutions using LWC, Aura, and Apex
• Design and configure CTI integrations, Omni-Channel, Omni-Channel routing , Transfers , presence, and agent productivity tools
• Build custom Lightning components (LWC & Aura) aligned with business and UX requirements
• Develop Apex classes, triggers, batch jobs, schedulers, and REST/SOAP integrations
• Implement complex business logic using Flows, Process Automation, and platform tools
• Perform advanced Salesforce configurations including:
• Objects, fields, validation rules
• Record types, page layouts
• Profiles, permission sets, and sharing rules
• Approval processes and automation tools
• Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools
• Optimize system performance, governor limits handling, and code best practices
• Conduct code reviews and ensure adherence to development standards
• Troubleshoot and resolve complex production issues
• Collaborate with business analysts, architects, and cross-functional teams
• Participate in Agile ceremonies and CI/CD deployment processes

Requirements:

• Minimum 12+ Years experience required
• 6+ years of Salesforce experience with strong hands-on development expertise
• Deep expertise in Lightning Web Components (LWC)
• Deep expertise in Aura Components
• Deep expertise in Apex Classes & Triggers
• Deep expertise in SOQL/SOSL
• Strong experience with Salesforce core platform capabilities and configurations
• Experience with Flows (Record-Triggered, Screen Flows, Autolaunched Flows)
• Strong understanding of Salesforce security model (profiles, roles, sharing)
• Experience with REST/SOAP APIs and external integrations
• Solid understanding of governor limits and performance optimization
• Experience with Git, version control, and CI/CD pipelines
• Strong debugging and problem-solving skills
• Excellent communication skills and ability to work in collaborative environments
• Experience with Service Cloud, Sales Cloud, or other Salesforce clouds
• Experience with CTI integrations or Omni-Channel
• Salesforce Certifications (Platform Developer I/II preferred)
• Experience working in Agile/Scrum environments
• Exposure to DevOps tools such as Copado, Gearset, Jenkins, or similar
• Experience in large-scale Salesforce implementations