Senior Business Analyst - Workforce Development Software

Career Team is a private workforce development organization focused on empowering individuals through innovative software solutions. The Senior Business Analyst will own the discovery and requirements for a workforce development SaaS platform, translating program needs into user stories and supporting delivery through UAT and go-live.

Responsibilities:

• Lead client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up)
• Write clear user stories, acceptance criteria, process maps, and configuration/business rules
• Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes
• Support integrations and data mapping (imports/exports, APIs) and reporting requirements
• Plan and execute UAT with customers; triage defects and validate fixes

Requirements:

• Workforce program domain knowledge (WIOA, one-stop operations, labor exchange)
• PIRL familiarity (data elements, validations, reporting impacts)
• 3+ years as a Business Analyst delivering software (SaaS preferred)
• Strong facilitation and documentation skills; can turn complex processes into testable requirements
• Experience working cross-functionally with technical teams and external stakeholders
• Project and grant performance: Build a repeatable financial operating model for complex, compliance-heavy projects, including budget-to-actual comparisons, burn rates, cost allocation, and overall fiscal performance metrics
• Client-facing deliverables: Partner with our Quality Assurance team to deliver accurate, timely, audit-ready financials that we're proud to put our name on
• Finance cadence that builds confidence: Lead monthly close and quarterly reporting activities, creating predictable outcomes with a clear narrative
• Controls that support momentum: Strengthen controls and compliance while keeping the business moving fast
• Strategy and Planning: Translate tradeoffs into decisions - forecasting, scenarios, and recommendations that help us pick the right direction together
• Cross-functional problem-solving: Work hand in hand with the operations and client-facing teams when financial issues arise, before they become escalations
• Scale the team; build the machine: Help position us for growth and the exciting chapters ahead!