Senior Director, Business Analytics - Client and Customer Experience Strategy and Analysis - Evernorth Health Services

Cigna Healthcare is dedicated to improving the health and vitality of those they serve. The Senior Director of Business Analytics will lead multiple Strategy and Analytics teams to provide strategic and analytical support for the Client and Customer Experience organization, influencing decision-making and driving business outcomes.

Responsibilities:

• Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines
• Works in collaboration with business leaders to provide thought partnership and drive decision making based on data and analytical insights across different parts of the organization
• Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems
• Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities
• Reporting to the head of the Client and Customer Experience (C&CE) Strategy and Analytics team, this individual will be responsible for providing strategy and analytics support for the operation
• The C&CE team builds and delivers inspiring, efficient service experiences that ensure our customers and patients are at the forefront of our service focus
• The role will lead multiple Strategy and Analytics teams within the C&CE organization, working closely with Operations partners to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand
• In close partnership with the C&CE leadership team they will help develop and execute the strategic agenda, including multi-year strategic planning
• Through their team they will develop business cases, secure funding for prioritized strategic initiatives and coordinate strategic efforts with broader enterprise business partners
• This is a high visibility role that requires building and maintaining strong partnerships with cross functional organizations within operations, tech, product, and business partner teams
• Influence new technology solutions that improve the customer experience and generate efficiencies
• Develop and/or influence analytical models that generate insights that solve business problems
• Act as a key thought partner for the executives they support
• Directly manage Director and Senior Manager led teams with responsibility for providing thought leadership on work products, removing obstacles when needed and generally developing high performing, engaged teams
• Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations in C&CE
• Leader will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential talent into open roles
• Leader will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their partner/customer organization in C&CE
• Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business
• Individual will work closely with data teams across the company to deeply understand the critical operations, business and other data (as relevant) to learn most effective way to leverage that data for insights
• Individual will play an important role as a 'customer' of the data for influencing future state data architecture
• Employ a range of analytical techniques to identify business opportunities and make strategic recommendations
• Individual will identify the right series of analytics approach for each individual situation, understand the strengths and weakness of the model and effectively incorporate those into the overall recommendation
• Individual will work closely with partner AI and data teams to identify opportunities to leverage new/additional analytical approaches into the operation
• Using a background of proven business acumen, make analytically grounded strategic recommendations to the business using clear and effective business case approach
• The individual will think far beyond 'tomorrow' to identify truly transformational opportunities for change through partnership with the business, operations, and other horizontal teams (ex: AI)
• The individual will have the opportunity to engage in and influence strategic discussions at the VP+ level
• Leverage critical deck building skills to create compelling business cases and recommendations that influence outcomes with the most senior executives across the company
• Leverage deep skillset in data visualization to communicate data driven insights, storytelling and business case analysis
• Individual will be highly adept at distilling deep analytical work and insights into succinct, easily consumable decks for partners ranging from analytics leaders to key business partners
• Role will partner closely with Operations, Finance, and business teams across the company
• Individual will be a key partner for specific operations teams, acting as the resource for insights, data generation and strategic deck building
• Individual will work closely with Finance in development of business case analysis, budgeting, strategic decision making, etc
• Finally, the individual will have the opportunity to work broadly across the business in both a strategic and analytical capacity partnering to generate future state strategy and insights
• Partner with the Product, Technology and Operations teams to develop a strategic roadmap for future technology solutions
• Individual will lead strategy sessions, analyze value creation and develop a suite of outcome-based insights for validating results

Requirements:

• Undergraduate degree in Math, Economics, Statistics, Engineering, Business or related field is required
• Strong analytical and finance skills are required
• Strong verbal and written communication and presentation skills, including an ability to present work products to senior executives
• At least 4 years of work experience in consulting or business analysis
• M.B.A. or other relevant graduate degree in Math, Economics, Statistics, or Engineering is preferred
• 10+ years of experience with business, operations or similar applicable experience is preferred
• 5+ years of people leadership experience is preferred
• The preferred candidate will have experience in operations strategy and analytics
• The preferred candidate will have experience leveraging SQL in a business environment