Built is an AI-powered platform transforming the way real estate is financed, developed, and managed. The Director of Product & Design will lead the SaaS product portfolio, driving strategy, execution, and innovation while managing a team of Product Managers and Designers.
Responsibilities:
- Define and drive the multi-year product vision and strategy across Built’s SaaS portfolio
- Own portfolio-level prioritization, sequencing investments to maximize customer value and revenue impact
- Identify and prioritize AI-enabled opportunities to simplify workflows, reduce manual processes, and increase customer leverage
- Partner with Finance and GTM to align product strategy with revenue, retention, and margin goals
- Evaluate build vs. buy vs. partner decisions
- Establish and maintain a clear operating cadence across product and design
- Ensure roadmaps are outcome-driven, not output-driven
- Balance innovation, customer commitments, and platform health
- Drive strong product discovery practices and measurable delivery discipline
- Lead and develop Product Managers and Designers across domains
- Coach PMs to operate as strategic business owners, not backlog managers
- Elevate design quality, user research rigor, and UX consistency across products
- Build a culture of accountability, velocity, and customer obsession
- Partner deeply with Engineering leadership to ensure strong technical strategy alignment
- Work with Product Marketing and Revenue to ensure launches are crisp and impactful
- Collaborate with Customer Success to ensure voice-of-customer insights drive prioritization
Requirements:
- 8–12+ years in Product Management within B2B SaaS
- Experience leading multi-product portfolios or complex platform ecosystems
- Proven ability to scale PM and Design teams
- Superior strategic thinking paired with operational rigor
- Strong familiarity with modern AI tooling for product discovery and prototyping
- Demonstrated ability to move quickly in growth-stage or scaling environments
- Deep understanding of SaaS metrics (ARR, retention, expansion, usage, margin)
- Experience partnering closely with Engineering leadership to drive high-velocity delivery
- Excellent communicator who can align executives and frontline teams around clear priorities
- Experience in fintech, proptech, construction tech, or regulated workflows
- Experience operating in mid-market and enterprise SaaS motions
- Familiarity with workflow-heavy, compliance-driven products