Director of Product & Design, SaaS Products

Built is an AI-powered platform transforming the way real estate is financed, developed, and managed. The Director of Product & Design will lead the SaaS product portfolio, driving strategy, execution, and innovation while managing a team of Product Managers and Designers.

Responsibilities:

• Define and drive the multi-year product vision and strategy across Built’s SaaS portfolio
• Own portfolio-level prioritization, sequencing investments to maximize customer value and revenue impact
• Identify and prioritize AI-enabled opportunities to simplify workflows, reduce manual processes, and increase customer leverage
• Partner with Finance and GTM to align product strategy with revenue, retention, and margin goals
• Evaluate build vs. buy vs. partner decisions
• Establish and maintain a clear operating cadence across product and design
• Ensure roadmaps are outcome-driven, not output-driven
• Balance innovation, customer commitments, and platform health
• Drive strong product discovery practices and measurable delivery discipline
• Lead and develop Product Managers and Designers across domains
• Coach PMs to operate as strategic business owners, not backlog managers
• Elevate design quality, user research rigor, and UX consistency across products
• Build a culture of accountability, velocity, and customer obsession
• Partner deeply with Engineering leadership to ensure strong technical strategy alignment
• Work with Product Marketing and Revenue to ensure launches are crisp and impactful
• Collaborate with Customer Success to ensure voice-of-customer insights drive prioritization

Requirements:

• 8–12+ years in Product Management within B2B SaaS
• Experience leading multi-product portfolios or complex platform ecosystems
• Proven ability to scale PM and Design teams
• Superior strategic thinking paired with operational rigor
• Strong familiarity with modern AI tooling for product discovery and prototyping
• Demonstrated ability to move quickly in growth-stage or scaling environments
• Deep understanding of SaaS metrics (ARR, retention, expansion, usage, margin)
• Experience partnering closely with Engineering leadership to drive high-velocity delivery
• Excellent communicator who can align executives and frontline teams around clear priorities
• Experience in fintech, proptech, construction tech, or regulated workflows
• Experience operating in mid-market and enterprise SaaS motions
• Familiarity with workflow-heavy, compliance-driven products