Salesforce Solutions Engineer

Tential Solutions is looking for a Salesforce Solutions Engineer to serve as the primary systems manager for their Customer Relationship Management platform. The role involves translating business needs into technical requirements, leading design sessions, and ensuring successful implementation of new features and enhancements.

Responsibilities:

• Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements and upgrades
• Work with vendors to ensure the system solution satisfies the business requirements
• Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals
• Act as technical focal point for the business in the presentation of the new system/application to Atlantic Union’s Application and Architecture Review Board
• Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow; develop diagrams and flowcharts of system view – Technical maps
• Develop and maintain design documentation (data flow diagrams, workflows) working across the organization for documenting integration points between systems
• Provide systems analysis (e.g. creation of technical requirements, access framework, data flow and operational process mapping, system testing) expertise focusing on gap identification
• Improve systems and operational workflows by studying current practices and designing modifications/enhancements
• Help identify control points in new systems designs and workflows and works with customers to ensure the working environments are properly controlled
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Provide ongoing support structure is in place and the Roles and Responsibilities are documented before an application or system is approved for production readiness and other impacted applications/systems are included in the assessment
• Perform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting process
• Represent production changes to the Change Control Board complying with the requirements of this process
• Represent project related system change efforts in Change Control Board Forum
• Actively participate in and lead system and unit testing for modified and new systems and other post-implementation support
• Responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies

Requirements:

• College diploma or university degree in the field of business administration, computer science, engineering, or management information systems or equivalent work experience
• Minimum of 10+ years related work experience
• Strong IT background with an understanding of banking operations, products, processes and procedures
• Excellent analytical and creative problem-solving skills
• Excellent written and oral communication skills
• Ability to conduct research into systems issues and products as required
• Ability to communicate ideas in both technical and user-friendly language
• Highly self-motivated and directed along with strong critical thinking and engineering/re-engineering skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment and work though workflow analysis
• Experience working in a team-oriented, collaborative and customer-centric environment
• Familiarity with corporate security policies and managing user access/profiles