Senior Business Development Manager

Keywords Studios is a global team dedicated to reshaping player interactions with games. They are seeking a Senior Business Development Manager to drive sales for their Player Engagement services, focusing on building client relationships and expanding service offerings.

Responsibilities:

• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities
• Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement
• Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery
• Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement
• Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships
• Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction
• Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth
• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making
• Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates

Requirements:

• Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors
• Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth
• Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience
• Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment
• Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients