Business Analyst (Remote)

CareFirst BlueCross BlueShield is seeking a Business Analyst with experience in healthcare or a healthcare payor organization. The role involves supporting the Care Management Department by providing business and data analysis support while leading initiatives and managing projects to drive strategic impact.

Responsibilities:

• Interpret business needs and issues by gathering, eliciting, analyzing, documenting and validating the Business area's user and technical (functional/non-functional) requirements
• Under the direction of the Director of Care Management, participates in the creation of requirements documentation
• Analyzes data and creates presentations or formulates recommendations based on patterns and trends with the data
• Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities
• Participates in requirements analysis and verification sessions
• Participates in the tracking and management of open issues and assists in planning for resolution
• Participates in development sessions and design reviews in order to ensure design meets user requirements
• Responsible for the overall success of user acceptance testing, including documentation, verification and release
• Implements practices and procedures for end user test plans
• Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution
• Providing guidance and training to application end users
• Identifies, documents and troubleshoots problems in systems, software and processes
• Collaborate with appropriate stakeholders to monitor, report and resolve issues
• Participates in the development of solutions and workarounds that solve low complexity technical, system and/or business issues
• Reviews, analyzes and creates detailed documentation of business systems and user needs
• Responsible for the written documentation of requirements in a clear and well organized manner
• Develops and/or collaborates in key project and requirement deliverables for projects of low complexity
• Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables
• Coordinates assigned projects from concept through implementation
• Prioritize and manage new work requests

Requirements:

• Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 3 years experience in functional, operational, business, data, systems or testing analysis
• Strong time-management and organizational skill
• Excellent communication skills both written and verbal
• Ability to organize stakeholder meetings
• Microsoft Office applications usage
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions
• Moderate understanding of business analysis core competencies
• Demonstrated proficiency in Power BI, MS SQL Server, Excel and Tableau preferred