Senior Network Operations Engineer - ADC Focus - Federal - 3rd Shift (Nights)

ServiceNow is a global market leader in innovative AI-enhanced technology, providing solutions to over 8,100 customers, including 85% of the Fortune 500®. The Senior Network Operations Engineer will deliver 24x7 support for the Government Cloud infrastructure, focusing on maintaining and troubleshooting network systems, and collaborating with various teams to enhance operational processes.

Responsibilities:

• Operate and maintain ServiceNow’s global cloud network infrastructure, including application delivery controller (ADC) systems, backbone routing, top-of-rack (TOR) switching, and VPN services
• Troubleshoot and resolve network issues, including urgent operational events
• Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team
• Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab
• Perform software upgrades, version control, and security patching across production systems
• Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages
• Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP)
• Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability
• Review, consult, and prepare for planned changes and releases to the production environment
• Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures
• Provide feedback to infrastructure architects and contribute to design discussions for new initiatives
• Collaborate with peer teams building world-class networking and orchestration solutions
• Evaluate, adopt, and implement new open-source and commercial tools and technologies
• Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates
• Drive automation to enable rapid deployment and updates across large-scale environments

Requirements:

• 5+ years of network engineering experience with a Bachelor's degree; or 3+ years of network engineering experience with a Master's degree; or a PhD without experience; or equivalent work experience
• Expert-level knowledge and experience with application delivery controllers (ADC) such as F5, NGINX
• Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP
• Expert-level knowledge and experience in networking, including routing, switching, security
• 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
• Experience with Azure Core Platform: Compute, Storage, Networking
• Experience with Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools
• Familiarity with Cisco IOS and JunOS operating systems required
• Ability to partner with peers who are globally distributed is a key part of this role
• Passion for customer experiences and focus on delivering high quality support
• Strong communication skills and empathy for customers
• Ability to learn new technology in a fast-paced environment
• Ability to deal with ambiguity
• Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) is desired
• Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus