Remote Customer Service Representative (Michigan residents)

Morley is seeking a Remote Customer Service Representative to serve as a liaison between car dealerships and car buyers for a renowned automotive brand. The role involves providing excellent customer service through various communication channels and managing cases from start to finish until resolution.

Responsibilities:

• Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
• Use your computer skills to research requests and accurately record the details of your calls / contacts
• Manage assigned cases from beginning to end by researching and assisting customers until case resolution
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Requirements:

• Excellent written and verbal communication skills
• Ability to navigate a computer and the web
• Typing skills (minimum 25 words per minute)
• High school diploma or equivalent
• Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work shifts within the call center's hours of operation: Monday through Saturday, 8 a.m. to 9 p.m. Eastern time
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup: High-speed internet delivered through a wired provider (cable or fiber), Computer must be physically connected to your modem / router using an Ethernet cable, Wireless, 5G and satellite connections are not supported