Client Success Summer Intern, Oracle Energy and Water

Oracle is a leading technology company that provides innovative solutions in the energy and water sector. They are seeking a Client Success Summer Intern to support cross-functional teams and utility clients, focusing on customer service and business process excellence.

Responsibilities:

• Participate in a variety of cross-functional meetings (internal and client-facing), collaborating with teams such as Implementation Engineering, Product, and Client Success to support ongoing initiatives
• Help coordinate deliverables and action items between teams, ensuring effective communication and timely updates
• Contribute to process improvement by identifying bottlenecks, recommending enhancements, and assisting with the design and testing of Standard Operating Procedures (SOPs)
• Assist in the preparation and organization of materials, data, and presentations for client meetings
• Support knowledge management by reviewing and improving documentation, and identifying and implementing best practices
• Shadow team members during client interactions to observe effective communication with both technical and non-technical stakeholders
• Contribute to problem-solving efforts by identifying issues and brainstorming or testing solutions in collaboration with your mentor
• Take part in training sessions on Opower’s SaaS product suite, Oracle solutions, and the SaaS business model
• Explore the use of AI tools (in alignment with Oracle guidelines) and digital platforms to improve team efficiency and client impact
• During your final week of the internship, deliver a capstone presentation showcasing your work