Digital Adoption Specialist

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the Role: 

As a Digital Adoption Lead at Crunchtime, you will partner with customers, leadership and subject matter experts to develop, deploy, and deliver digital adoption strategies and initiatives that support the accomplishment of business goals.   The core business goal is to create “better users” – internally and externally of the organization.

Responsibilities: 

• Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes.
• Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training.
• Work closely with client management to determine client training needs, identify skill gaps, assess training effectiveness, and improve/adjust as appropriate.
• Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business.
• Stay abreast of key trends in digital adoption and integrate them into training solutions.
• Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
• Develop standards for efficient and consistent digital adoption content creation, deployment, and maintenance.

Required Skills and Abilities: 

• Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
• Ability to manage several projects simultaneously and operate under tight deadlines
• A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management.
• Strong organizational skills with a high attention to detail
• Strong analytical and problem-solving skills
• 1-3 years of implementation or professional services experience at a SaaS company
• Excellent written and verbal communications skills.
• Strong ability to present complex concepts in an easily understandable format.
• Equally confident working independently or as part of a team.

Preferred Skills: 

• Background in learning & development is a plus
• Proficiency in Microsoft Word, Excel, Powerpoint and LMS Administration is a plus
• HTML, CSS, and/or Javascript experience is an advantage
• UX background and familiarity with Adobe Creative Cloud Apps is a plus

Education and Experience: 

• Bachelor’s Degree

Essential Physical & Mental Requirements: 

• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What you’ll get:

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

Compensation:

The annual base compensation range for this position is $75,000 - $85,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $80,625 - $91,375.

 

Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

Equal Employment Opportunity Policy 

Crunchtime provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com.

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.