Project Manager, Operations Excellence

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Project Manager II leads multiple medium-to-large cross-functional projects designed to drive operational excellence in our stores through strategic initiatives. This role oversees project scope, schedule, budget, resources, risks, and communications while applying data-driven decision making to deliver measurable business outcomes.

Essential Duties & Responsibilities

• Lead concurrent cross-functional projects from initiation through completion.
• Develop and manage project schedules, budgets, and resource plans; adjust proactively to maintain delivery.
• Identify, monitor, and resolve risks and issues; escalate appropriately when necessary.
• Facilitate effective meetings and provide timely, clear updates to stakeholders at all levels.
• Coordinate alignment across business, field, and technical teams to ensure deliverables meet expectations.
• Ensure operational readiness, documentation, and successful transition to long-term support teams.
• Maintain project governance including decision logs and value-realization tracking.
• Analyze data to drive decision-making and guide corrective action where needed.
• Execute strategic projects aimed at improving store operations and operational excellence.
• Travel to store locations up to 20% during the first year to support project execution and field alignment.

Qualifications

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 2 years+ of project management experience.
• Strong communication, organization, risk management, and stakeholder engagement skills.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook).
• Ability to analyze data and translate insights into actionable steps.

Preferred Qualifications

• PMP, CAPM, or similar project management certification.
• Experience in technology, operations, or enterprise-level initiatives.
• Tableau proficiency recommended (dashboard creation, data visualization, trend analysis).

Core Competencies

• Leadership & Influence
• Strategic & Data-Driven Decision Making
• Problem Solving
• Stakeholder Management
• Communication
• Organization & Prioritization
• Adaptability

Additional Information

Benefits

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay

All your information will be kept confidential according to EEO guidelines