Technical Writer

Technical Writer

Company: Securitas Security Services USA, Inc.
Division: Global Clients Americas (GCA)
Location: Fully Remote (U.S. Based)
Salary: $90,000–$100,000 annually
Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Career Growth Opportunities

Position Overview

The Technical Writer will support the Physical Security Systems organization by developing, maintaining, and improving documentation, training, and knowledge management resources across a global security program.

This role is responsible for identifying, evaluating, and documenting critical information assets, including procedures, standard operating procedures (SOPs), process documentation, job-related training materials, and certification content. The goal is to create standardized, scalable documentation frameworks that improve efficiency, drive consistency, and support global team growth.

This position collaborates closely with subject matter experts (SMEs), engineering teams, consultants, and stakeholders across geographically distributed teams to ensure accurate, high-quality content is delivered across multiple formats.

Key Responsibilities

• Contribute to the overall learning and development strategy for Physical Security Systems
• Identify documentation and learning needs across various roles and levels
• Develop structured curriculum, runbooks, SOPs, and technical process documentation
• Create and maintain user guides, tutorials, knowledge articles, and training materials (self-paced, live, online)
• Develop and maintain documentation for OCI site environments, including SOPs and other technical documentation
• Collaborate with SMEs to create, edit, and maintain technical content within Confluence and other documentation platforms
• Review and audit documentation for consistency, clarity, and adherence to established style guides
• Apply Microsoft Style Guide or equivalent enterprise documentation standards
• Drive continuous improvement through regular content reviews and updates
• Manage documentation and training projects end-to-end (requirements gathering through reporting/metrics)
• Develop and manage internal certification programs and knowledge-based exams
• Conduct Job Task Analysis (JTA) and design exam blueprints
• Analyze statistical data to improve exam quality and effectiveness
• Facilitate training sessions and workshops as needed
• Own and drive end-user training strategy to support adoption of systems and processes
• Manage multiple concurrent projects while ensuring timely delivery
• Build strong technical understanding of physical security systems and enterprise platforms

Basic Qualifications

• Bachelor’s degree in Technical Writing, Education, Communications, or related field — OR 5+ years of relevant experience
• 5+ years of experience in technical documentation, curriculum development, or training content creation
• Experience developing and maintaining documentation in Confluence or similar collaborative documentation platforms
• Experience writing SOPs and technical documentation for enterprise or OCI site environments
• Demonstrated experience applying structured style guides (Microsoft Style Guide or equivalent)
• Excellent written and verbal communication skills
• Strong presentation and facilitation skills
• Experience leading projects independently
• Ability to work effectively in fast-paced, evolving environments
• Experience working with geographically distributed teams
• Strong attention to detail
• Ability to simplify complex technical concepts for diverse user groups

Preferred Qualifications

• Master’s degree in Education, Technical Writing, or related field
• Familiarity with HTML, CSS, Articulate, Jira, or related tools
• Experience developing certification exams and competency evaluations
• Strong understanding of instructional design principles
• Knowledge of psychometric principles in exam development
• Exceptional editing and proofreading skills
• Strong analytical skills and data-driven decision-making ability
• Experience in physical security systems or enterprise technology environments

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

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Technical Writer / Securitas Security Services / Austin, TX / TXDPS License # B03944

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include: 

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.