Analyst/Sr Analyst, Operations Product Strategy

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board

Why you'll love this job

•    Analysts on this team play a critical role in supporting the alignment and execution of operational priorities. Their responsibilities include reporting on Operational Objectives and Key Results (OKRs), facilitating communication with leadership and stakeholders, and providing structure to new processes.
•    You’ll dive in and gain an understanding of business areas within the Operations portfolio and help product teams develop objectives and collaborate on strategies to achieve them.
•    You will help Operations Product Management teams with their migrations to the Product Model, transforming the way we partner with IT to achieve objectives.
•    This position is within the Operations Planning & Performance (OP&P) organization and will support all Operations groups.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Synthesize business problems, identify strategic options, define outcomes, and gain consensus among senior leadership on key Operations initiatives
• Collaborate with product teams to translate strategic vision into specific objectives, clearly defining how their work contributes to Operational goals
• Identify current and future opportunities, compiling and presenting cross-functional impacts, aligning and prioritizing with business owners, finance, and IT counterparts, and monitors the status outcomes 
• Enable teams and leaders to connect the dots between the various initiatives within a larger plan
• Be the link between business and IT teams across organizations to bring about consistency and synergies on product and technology practices
• Ensure clarity of business requirements from stakeholders to enable proper planning and design of new initiatives
• Monitor and provide updates to senior leadership 
• Gather and synthesize information from various sources and package into executive-level presentation
• Project manage transformational initiatives, building detailed project plans, facilitating meetings and following up with key stakeholders
• Create KPIs and project dashboards to monitor progress
• Provide analytical support by reviewing data, drawing insights and presenting findings
• Develop and deliver presentations to leaders and working groups
• Manage ad hoc projects as required – ranging from small requests to multi-year projects
• Collaborate with internal customers to better understand their needs and be able to communicate them to others

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent training/experience
• 3 years of experience in airline, consulting, or equivalent industries

Preferred Qualifications- Education & Prior Job Experience

• Graduate degree
• Product Management experience
• Prior consulting experience

Skills, Licenses & Certifications

• Excellent analytical, strategic thinking, and written and verbal communication skills including the ability to collaborate with all levels of management
• Strategic thinker who considers the broader corporate implications of ideas
• Ability to problem solve and effectively deal with ambiguity
• Self-starter who solicits input from several sources
• Ability to prioritize and navigate projects among competing priorities, both within and outside one's own organization 
• Effective collaborator both across and outside the organization at all levels 
• Proficient in Microsoft Excel, Powerpoint and Word

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.