Area General Manager

We are looking for a talented Branch Manager – Segment or Small Geography to join our team specializing in General Management for Cummins, Inc. in New Hudson and Mount Clemens, MI.

In this role, you will make an impact in the following ways: 

• Manage Branches: Oversee branches through Branch Managers, ensuring effective operations and leadership.
• Financial Oversight: Be responsible for all functions and financial metrics for the group of branches.
• Annual Operating Plan: Develop the Annual Operating Plan with input from Business Development and Branch Managers; manage the business to this plan and monitor key business metrics.
• Market Analysis: Conduct and manage market analysis within your span of responsibilities.
• Business Growth: Ensure business growth by managing the annual marketing and sales plan, developing and maintaining customer relationships, and forming new business partnerships and alliances.
• Customer Satisfaction: Manage customer satisfaction for the branches, encourage a culture of customer service, and recruit, develop, motivate, and retain high-quality customer service employees.
• Warranty Management: Oversee warranty submission and rejection processes, understand repetitive warranty issues, provide feedback for product and service improvement, and monitor Repair Event Cycle Time.
• Compliance Management: Ensure compliance with health, safety, and environmental standards; oversee related audits.

To be successful in this role you will need the following: 

• Builds effective teams - Create an environment where diverse perspectives are valued and encourage open communication and collaboration among team members. Identify the unique strengths of each team member and assign tasks that align with their skills. Establish clear, achievable goals for the team. 
• Customer focus - Develop strong relationships with customers by being responsive, reliable, and empathetic. Take the time to understand the specific needs and preferences of your customers. Show that you value their business and are committed to their satisfaction.
• Influence the Health, Safety and Environmental Culture - Champions positive health and safety behaviors by influencing leaders and employees to create the right environment. 
• Service Capability, Capacity and Coverage - Regularly analyze service capability metrics to identify areas for improvement. Use this data to prioritize and address channel development opportunities. Ensure that you have the right parts, information, tools, and qualified technicians available to meet customer needs. 

Education/Experience: 

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required. 
• Six Sigma Green Belt certification or Sponsor certification required. 
• Significant relevant experience required, including managerial and budgetary experience.

Additional Responsibilities:

• Responsibility for New Hudson and Mount Clemens locations.
• Looking for a leader who actively demonstrates the Cummins Leadership Behaviors and associated people management practices.
• Strong emphasis on safety culture and striving to deliver world-class customer service and business growth.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.