Senior Manager - Digital Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Ways of Working team (EWoW) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COEs) and Technology, to elevate transparency and drive business and customer outcomes.

As Senior Manager, Digital Portfolio Management – GMNS, you will be responsible for managing enterprise prioritization and product planning for the GMNS domain, with a focus on delivering capabilities to market for a breadth of domains across Amex’s digital channels. You will work with business stakeholders across the enterprise and product and engineering leaders across the company, to identify and prioritize strategic opportunities, refine initiative scope, assess feasibility, and develop a strategy to forecast and coordinate product development efforts through launch across customer journeys.

You will manage cross-functional stakeholder relationships and work to increase readiness, efficiency, transparency, and predictability in capacity and delivery.  You will define strategic outcomes with business unit decision makers and partner effectively across product, platform, and engineering teams to apply lean systems thinking to strategy, investment funding, capacity and agile operations and manage the enterprise roadmap for GMNS portfolio.

The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, puts the customer experience first, operates cross-functionally (both with business and technology partners), has a strong aptitude for process innovation, and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.

This role reports to Director, Enterprise Portfolio Management for GMNS.

Key Responsibilities

• Drive portfolio management activities for GMNS portfolios 
• Create and deliver executive-level communications regarding ongoing priorities, status, and key decisions requiring alignment
• Lead with a customer first perspective to consult with business partners to understand their strategic objectives, refine scope, shape into customer deliverables, and assess next steps for implementation
• Partner with delivery teams to design and maintain robust portfolio-level roadmaps through proper sequencing, coordination, and resolution of blockers and dependencies to ensure timely launch
• Manage an iterative strategic planning process, including providing clear and accurate status of initiatives, leading intake and assessment of new demand, and facilitating leadership decision-making
• Drive an improvement in business outcomes and key results by facilitating prioritization, improving readiness, and accelerating delivery across the portfolio
• Collaborate across LOBs, Product, and Technology to stand-up best in class operating models, tooling, and reporting that improve the investment planning process and optimize the flow of delivery across the complex digital ecosystem
• Demonstrate a willingness to continually learn and implement design, product, and technologies solutions within a dynamic and highly matrixed environment

Minimum Qualifications

• Minimum of 3-5  years of professional experience working across product development and engineering teams
• Leads with an enterprise and customer first mindset with a track record of influencing others to embrace change
• Demonstrated ability to self-start, carve opportunities out of white space, define a strategic vision, and drive results with a high degree of independence
• Highly skilled in Agile product development methodologies, program and project management, with a mastery of enterprise collaboration tools (Clarity, Target Process, JIRA, Confluence, Rally)
• Excellent collaboration skills with proven success in driving cross-functional relationships at the enterprise level
• Superb presentation building skills with ability to “tell a story” in a clear and concise way to all audiences, including executive leaders
• History of high performance with demonstrated adaptability to excel in a fast-paced team, adjust to shifting priorities, and manage others through change
• Ability to juggle multiple workstreams in a rapidly changing environment, and contribute to a culture of belonging, collaboration, fun, and excellence
• Ability to maintain a positive attitude and sense of humor in the face of challenges
• Willingness to travel as required (10%)

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.