Director, Business Consulting Practice

Director, Business Consulting Practice

Position Profile

The Director, Business Consulting Practice is a senior subject matter expert in business consulting principles with deep operational knowledge of print and mail organizations. This leader is responsible for developing the practice vision, executing strategic plans, and achieving the Professional Services revenue targets for the assigned practice.

The Director oversees strategic consulting services, solution development, cross-practice collaboration, and customer-facing pre‑sales support. They represent Ricoh at industry events and serve as a thought leader, while guiding a geographically dispersed team toward high performance, consistency, and scalability.

Job Responsibilities Strategic Leadership

• Develop and lead the strategic vision for the assigned practice.
• Drive cross-functional initiatives with Managed Services and Global Account Program teams.
• Identify emerging technologies and build business cases for new go‑to‑market strategies.

Consulting & Pre‑Sales Engagement

• Lead high‑level consulting engagements with CXO and VP clients.
• Support sales teams to exceed software, services quotas, and gross profit goals.
• Serve as a pre‑sales subject matter expert during discovery and assessment engagements.
• Close Discovery/Assessment projects.

Practice Development & Operations

• Create a scalable U.S.-wide practice model through training and development of SDM, CSS, CSA, and other personnel.
• Standardize business processes, deliverables, and Statements of Work.
• Build statistical databases, white papers, and industry analytics resources.
• Develop internal and external talent pipelines to expand subject matter expertise.
• Manage practice utilization, resource allocation, performance appraisals, and administrative functions.

Thought Leadership & Industry Representation

• Represent Ricoh at trade shows, webinars, and customer events as a keynote speaker.
• Evangelize Ricoh’s equipment and workflow solutions and integrated offerings.

Quality & Performance Oversight

• Conduct periodic reviews of staff deliverables to ensure quality and continuous improvement.
• Provide regular coaching, development, and professional growth support for team members.

Qualifications Education

• Bachelor’s degree required.
• MBA preferred.

Experience

• Extensive Production Operations experience.
• 6–10 years delivering billable services in:
  • Business process analysis & re-engineering
  • Composition and workflow automation
  • Variable data, trans-promotional documents
  • Output management and postal processing
• 3 to 5 years selling and delivering services within:
  • Fortune 1000 print operations
  • In‑plant environments
  • Large commercial print operations
• 3–5 years managing geographically dispersed teams (preferred).
• Management experience with direct and matrixed reports (preferred).

Certifications/Requirements

• Valid driver’s license and required insurance coverage per company policy.

Knowledge, Skills & Abilities

• Proven success selling billable consulting services (independent of hardware/software).
• Ability to lead executive‑level visioning and IT strategy sessions.
• Deep knowledge of workflow-related industry trends.
• Expertise in solution selling across areas such as:
  • Print/Mail Financial Infrastructure
  • Color Management & Digital Pre‑Press
  • Digital Marketing & Cross‑Media
  • MIS & Print Automation
  • Postal Processing & Output Management
  • Workflow Automation, EDM, Imaging, Forms, e‑Signature, DRM
• Familiarity with industrial engineering/time‑motion analysis.
• Strong negotiation, coaching, communication, and presentation skills.
• High proficiency with Microsoft Office tools.

Working Conditions & Physical Requirements

• Travel:40 to 60% within the U.S.
• Requires consistent customer interaction, executive presentations, and relationship building.
• Involves periodic standing, walking, bending, and light physical activity.
• Work involves cyclical stress due to monthly goals and deadlines.
• Regular use of computer, phone, calculator, and basic office tools.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.