Customer Service Assistant 2 - (Intermittent) 20060439, 20085935

This is an intermittent position where an employee is limited to working less than one thousand hours per fiscal year.

This Customer Service Assistant position will work in-office at the Department of Commerce Tussing Rd. location. 6606 Tussing Rd. Reynoldsburg, OH 43068.

Hours scheduled per week will vary dependent on workload.

The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.

As the state’s chief regulator, the Department of Commerce impacts Ohioans every day.  We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state.  We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of seven operating divisions and two standalone programs that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and medical marijuana.  Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

Our Guiding Principles

Making an IMPACT for the customer:

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer-Focused
• Teamwork

The Division of Real Estate & Professional Licensing helps ensure Ohioans’ investment in their largest asset – their homes – is a sound one. This includes licensing, educating, and enforcing Ohio laws for real estate brokers, salespersons, real estate appraisers, home inspectors and foreign real estate dealers and homes. Dealers/brokers and salespersons are also licensed through this program.

As the state’s chief regulator, the Department of Commerce impacts Ohioans every day.  We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state.  We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis.  Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

What You'll Do:

• Respond to phone and email inquiries received by the Division’s Customer Support Center.
• Process incoming mail to include stamping, reviewing for completeness, logging and filing.
• Assist with research into customer inquiries
• Assist with records, data, documentation and reports
• Complete other general office tasks, as needed

Hours scheduled per week will vary dependent on workload.

Intermittent employment is not eligible for benefits.

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, please submit a copy of your unofficial transcript(s) with your application. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made.

Application Status: You can check the status of your application online by signing into your profile. Careers to which you’ve applied will be listed. The application status is shown to the right of the position title and application submission details.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.