Account Lead

The Account Lead is a hybrid sales role responsible for both inside and outside sales activities, with a focus on customer execution and revenue growth. This position combines Senior Inside Sales–level responsibilities with outside sales ownership of a defined portfolio of smaller customer accounts. The Account Lead serves as the primary point of contact for assigned accounts, managing order fulfillment and customer service while also calling on accounts to increase share of wallet and expand relationships year over year. This role is critical to driving customer satisfaction, account growth, and cross-functional alignment.

Key Responsibilities
Inside Sales

• Serve as the primary inside sales contact for assigned customer accounts, operating at a Senior Inside Sales Representative level or above.
• Manage end-to-end order execution, including order entry and validation, pricing accuracy, acknowledgments, and order tracking.
• Proactively communicate order status, expected delivery dates (EDDs), risks, and recovery actions.
• Partner closely with Supply Chain, Operations, Customer Service, and Finance to resolve issues and meet customer commitments.
• Support and coordinate with Outside Sales leadership as needed on pricing, quoting, and account strategy.
• Analyze order trends, service issues, and customer activity to identify improvement and growth opportunities.

 

Outside Sales & Account Management

• Own and manage a portfolio of smaller customer accounts, serving as the outside sales representative.
• Execute regular customer calls with a disciplined cadence to strengthen relationships and grow the book of business year after year.
• Identify new sales opportunities, reactivate dormant customers, and expand product penetration within assigned accounts.
• Develop account-level plans focused on revenue growth, retention, and customer satisfaction.
• Capture and communicate market intelligence, including demand changes, competitive activity, and upcoming projects.
• Collaborate with internal teams to support forecasting, pipeline visibility, and demand planning.

 

Qualifications

• Bachelor’s degree required, business or related field preferred.
• 4+ years of experience in B2B sales, inside sales, customer service, or account management within an industrial, manufacturing, or distribution environment.
• Demonstrated ability to manage customer relationships across both inside and outside sales activities.
• Strong understanding of order management, pricing, and fulfillment processes.
• Proven success, growing customer accounts and managing a defined book of business.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in CRM and ERP systems (e.g., Salesforce, SAP, Oracle, JDE)
• Strong analytical and reporting skills, including Excel; Power BI or Tableau a plus.

Our Company is proud to have a dynamic and inclusive workforce where employees are empowered to innovate, thrive and grow. We believe that each employee’s unique strengths contribute to the success of our organization. This belief extends to how we consider our job applicants. Your talents may align with this position or other opportunities within our organization. Apply today to start unlocking your career potential with Worthington Enterprises.

We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact careers@wthg.com.

Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of market-leading brands that help improve everyday life by elevating spaces and experiences. The Company operates with two primary business units: Building Products and Consumer Products.

The Building Products segment includes cooking, heating, cooling and water solutions, architectural and acoustical grid ceilings and metal framing and accessories. The Consumer Products segment provides solutions for the tools, outdoor living and celebrations categories. Product brands within the Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman® (propane cylinders), CoMet®, Elgen, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others.

Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people-first Philosophy with earning money for its shareholders as its first corporate goal.  Headquartered in Columbus, Ohio, Worthington Enterprises and its joint ventures employ approximately 6,000 people throughout North America and Europe.