Assistant Branch Manager

Description

Are you a self-motivated professional who thrives when given ownership of a location’s success? Do you enjoy working independently, delivering outstanding customer service, achieving sales goals, and keeping daily operations running smoothly? If so, this could be the perfect opportunity for you.

We are seeking an Assistant Manager to oversee the rental operations at our Appleton East local market location. In this role, you will be responsible for managing day-to-day car and truck rental activities, ensuring operational excellence, and delivering a best-in-class customer experience. This role is ideal for someone who enjoys taking initiative, solving problems proactively, meeting established sales goals, and ensuring customers receive outstanding service.

Key Responsibilities:

• Manage all day-to-day rental operations.
• Serve as the primary point of contact for rental customers, ensuring a friendly, efficient, and professional experience.
• Oversee all aspects of the rental experience, including check-ins, check-outs, cleaning of vehicles, and general fleet organization.
• Handle customer inquiries, concerns, and rental transactions with accuracy and care.
• Maintain location standards, including cleanliness, organization, and compliance with company procedures.
• Promote additional products and services to enhance the customer’s experience.
• This is a full-time position working 40 hours per week. Work hours will vary within our Monday-Saturday operating hours of 7am-7pm.

Compensation & Benefits:

• Total earning potential: $45,000–$60,000 annually, including hourly base pay plus uncapped incentive bonuses for upgrades and additional services.
• Paid Time Off (PTO) begins accruing on your first day.
• Paid holidays, including your birthday.
• Comprehensive benefits package for full-time employees: medical, dental, vision, life, and disability insurance.
• 401(k) plan with a generous company match.
• Employee discounts on car rentals and Avis/Budget vehicle purchases.
• Access to an employee assistance program.
• Free parking.

About the Company:

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, representing the Avis, Budget, and Budget Truck brands. With more than 65 years of experience and multiple locations across Wisconsin, we are committed to delivering exceptional service and building lasting customer relationships.

Our culture sets us apart. We treat our employees like family and foster a supportive, respectful, and team-oriented environment. We invest in your success through training, professional development, and recognition of your hard work.

Requirements

• Strong verbal communication skills for interacting with customers and management.
• Ability to work effectively in a fast-paced and customer-focused environment.
• Physical ability to assist customers at the counter, including standing for extended periods.
• Availability to work daytime hours Monday–Saturday.
• Ability to handle confidential information responsibly.
• Must be at least 18 years old.
• Valid driver’s license with a good driving record.
• Ability to stand, kneel, and work outdoors in various weather conditions.
• Ability to safely operate a wide range of vehicles (compact cars to moving trucks).