Housekeeping Manager-Field Operations - Tahiti Village

Description

ABOUT OUR COMPANY

Discover Tahiti Village Resort & Spa, an island-inspired oasis.

Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming.

Create magic with us …

At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.

ROLE

Primary Responsibility: To run the day-to-day operations as a facilitator of vendor relations, invoicing, scheduling, inventory, payroll, ordering and Status Board operations. This Manager will directly oversee and be responsible for the results of Status Board Supervisor, Status Board agents, PM Supervisors, Linen Attendants, Runners and etc.

Secondary Responsibility: To assist in all other areas of the Housekeeping operation as directed by Management. This includes duties of the field operations manager and common areas operations manager.

RESPONSIBILITIES

The Field Ops Manager of Housekeeping is responsible for the day-to-day operations of the Housekeeping and Common Areas departments and reports to the Assistant Director of Housekeeping. This integral role focuses on managing, maintaining, and improving the housekeeping services of the Resort. The Field Ops Manager of Housekeeping leads and ensures the Resort’s service standards are in line with the proper policies, procedures, and the brand promise.

• Recruit, interview, hire, train, coach, counsel, monitor and supervise Housekeeping, Common Areas and Laundry team members and tasks completion.
• Assist in managing the selection, training, and development of team members, focusing on maximum productivity, employee and guest satisfaction.
• Providing seamless employee relations with new employees, ensuring proper training and integration into company culture.
• Maintain a flexible work schedule.
• Oversee and monitor teams to ensure that their daily tasks are carried out proficiently, efficiently and effectively, and they adhere to and enforce company and housekeeping policies.
• Focusing on the short and medium-term vision and direction of the department, including implementing improvements while ensuring adherence to health and safety regulations.
• Prepare staff schedules and duty roster to ensure adequate coverage based on business demands.
• Conduct performance reviews, provide feedback, issue disciplinary action when necessary, and motivate team members.
• Hold departmental and pre-shift meetings and maintain open communication channels to convey goals, policies, and updates.
• Conduct daily room and common areas inspections to ensure adherence to high cleanliness and maintenance standards.
• Develop, implement, SOP’s and enforce department policies and procedures to ensure consistency in cleaning techniques and safety regulations.
• Handle guest complaints and special requests related to housekeeping and maintenance.
• Coordinate with other departments, such as maintenance, front desk and F&B, by promoting positive departmental relationships and department activities to facilitate increased levels of communication and satisfaction.
• Ensuring that all equipment is inventoried, maintained and used accordingly.
• Ensure all maintenance requests pertaining to guest rooms, common areas and departmental equipment are handled in a timely and efficient manner.
• Monitor and control room cleaning productivity and timely room turn.
• Monitoring and control consumption and ordering replacement of guest rooms inventory and cleaning supplies; and reporting discrepancies.
• Control expenses through careful analysis (productivity, inventories, breakage, etc.) to ensure Housekeeping and Common Areas departments remain in line with their respective budget requirements.
• Assisting with monthly inventory (in-room, supplies, equipment, uniforms, and linens).
• Establishing and maintaining safe working environment conditions including health and safety regulations.
• Must have working knowledge of OSHA (HazCom, SDS, Bloodborne Pathogens, etc.) and all applicable Health and safety regulatory laws.
• Assist in managing the delivery and measurement of the owner and guest service satisfaction, consistent with the Company’s core service standards and brand attributes.
• Provide input into the research, development, evaluation and implementation of new products, service, technology and processes to ensure property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and timeshare market.
• Creating a work environment which promotes teamwork, performance feedback, recognition, mutual respect, employee satisfaction, continue training and succession. planning processes, compliance with company policies and legal requirements.
• Appropriately document accidents and incidents.
• Conduct quality inspections of all common areas and guest units on a daily and continuous basis.
• Ensure the housekeeping staff maintains, Internal, RCI, and Interval International cleanliness, service and maintenance scores at or above baseline minimums.
• Attend all training sessions and make practical application of training and ensure that monthly health and safety meetings are conducted.
• Perform other job duties as assigned by management.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• At least two years in housekeeping and three years in a hospitality management position or related experience and/or training; or equivalent combination of education and experience.
• Basic computational ability required.
• Must have intermediate skills with Microsoft Office Suite such as Word, Excel, PowerPoint, and Outlook).
• Effective oral and written English communication skills.
• Must possess excellent customer service.
• Must have professional appearance.
• Budgetary analysis and cost control capabilities required.
• Must possess high levels of expertise and proficiency of housekeeping service techniques, in task delegation and cost controls such as manpower, productivity, and other expenses required.
• Applicants must be able to perform all essential functions of job duty with or without reasonable accommodation.

Qualifications

Knowledge, skills & abilities

• Must have solid planning, time management, decision-making, organization, and interpersonal skills.
• Thrive in a fast-paced multi-tasking, hands-on environment.
• Motivated, reliable, flexible, and able to multi-task in a fast-paced environment.
• High School Diploma or equivalent is required, bachelor’s degree preferred.
• Two (2) plus years’ experience or equivalent related experience in housekeeping within an upscale time share or hotel.
• Must have intermediate skills with Microsoft Office Suite.
• Good verbal and written communication skills required.
• Perform basic to intermediate mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals)
• Protect the Company’s value by keeping information confidential.
• Perform assigned tasks under minimal supervision and follow written and verbal instructions.
• Establish and maintain positive relationships with managerial staff, co-workers, guests, and the public.
• Work well alone or within a team. Collaborative approach with all departments.
• Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.
• Exercise reasonable judgment and seek guidance for decisions in a manner that is consistent with the essential job duties and responsibilities.
• Report problems and avoid situations that could be deemed illegal or represent a health, safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and other stakeholders.
• Work longer shifts and irregular hours when required.
• Continuously strive to update and upgrade job knowledge skills, and capabilities to be able to handle new assignments and responsibilities consistent with company’s needs.
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Work Posture Requirements

• Sitting: Occasionally
• Standing: Frequently
• Walking: Frequently
• Driving: Rarely
• Bending (from waist): Frequently
• Crouching (squat): Frequently
• Kneeling: Frequently
• Crawling: Occasionally
• Climbing (stairs): Frequently
• Climbing (ladder): Rarely
• Twisting: Frequently
• Reaching: Frequently
• Wrist Motion: Frequently

Carrying Requirements Items Carried: CLEANING SUPPLIES, KEYS, LINEN, VACUUM, ETC

• Distance: 10 YRDS. MINIMUM
• Times Per Day: FREQUENTLY
• Maximum Weight: 20 LBS.

Moving/Lifting Requirements Items Moved/Lifted: FURNITURE, SMALL APPLIANCES, VACUUM, CARTS, LINEN, ETC

• Times Per Day: FREQUENTLY
• Maximum Weight: 50 LBS.

Moving/Lifting Levels/Heights

• Floor: Frequently
• Knee: Frequently
• Waist: Frequently
• Chest: Frequently
• Overhead: Frequently

Push/Pull Requirements

• Item Name: Furniture Frequency: Occasionally
• Item Name: Cleaning Equipment: Frequency: Frequently
• Item Name: PALLET JACK: Frequency: Frequently
• Item Name: GRA/Utility Cart: Frequency: Frequently

Environmental Conditions

• Inside/Outside: Yes
• Hot/Cold Temperatures: Yes
• Wet: Yes
• Noise: Yes
• Power Equipment: Yes
• Traffic Hazards: Yes
• Chemical Hazards: Yes
• Heights: Yes
• Dust: Yes
• Close Quarters: Yes
• Fumes/Odors: Yes

EEO / Drug Free Workplace