IT Operations Engineer I, Remote

Aledade, Inc. is a public benefit corporation focused on empowering independent primary care in the healthcare landscape. As an IT Operations Engineer I, you will contribute to the stability and efficiency of production environments, working closely with Senior Engineers to automate processes and ensure system reliability and security.

Responsibilities:

• Deploy standard infrastructure components; assist in cloud computing architectures and identity migrations (e.g., AD to Microsoft Entra)
• Execute infrastructure tasks using scripting (PowerShell, Python); assist in managing VDI and computing infrastructure in Azure
• Resolve alerts/tickets in a timely fashion; participate in the On-Call rotation and support root-cause analysis (RCA) activities
• Maintain firewalls, automated patching, and security monitoring to ensure audit-readiness (ITGC, SOX, SOC II Type II)
• Contribute to the team Wiki/SOP library; accurately estimate time for server configs and notify leads of potential risks

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 6+ years of experience in IT operations or similar roles, with demonstrated expertise in system administration and cloud network management
• Strong analytical and problem-solving skills, with a focus on system efficiency and user satisfaction
• Proficiency in managing IT infrastructure, including security, networking, and systems administration
• Familiarity with IT compliance frameworks (ITGC, SOX, SOC II Type II, NIST) and security protocols
• Strong communication skills for effective collaboration across departments
• Experience identifying infrastructure gaps and contributing to complex project solutions
• Experience with Mobile Device Management tools