Dental Practice Operations Manager

Description

Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows.

Shared Practices Group is a very fast growing company that has several dental practices around the US focusing on dentures and implants. Our mission is to increase our patients’ access to life-changing full arch dentistry.

You’ll be joining an energetic, effective, and tight-knit team that embodies the concept of Team First! We take care of our teams at our practices so that they can take care of our patients! Come join our team today!

JOB SUMMARY:

Your Role in Our Mission:

As a Practice Operations Manager (POM), you’re not just managing a dental office; you’re leading a business. You’ll drive daily performance, coach your team toward revenue goals, and own the patient experience from first call to final outcome.

This role is equal parts sales strategist, performance coach, and operational leader. You’ll be responsible for meeting monthly collection targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales Leadership & Revenue Growth

• Own the daily pacing sheet: know exactly what needs to be collected today to stay on track

• Monitor monthly AP and proactively identify production gaps and opportunities

• Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion

• Drive upgrade performance by identifying candidates in advance and coaching the consult strategy

• Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability

• Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes

Operations Management

• Oversee day-to-day office operations to ensure efficiency and patient satisfaction

• Implement and maintain policies, procedures, and compliance standards

• Track and report weekly KPIs via the practice scorecard

• Support inventory and ordering when needed

Team Leadership

• Recruit, train, and coach high-performing staff

• Schedule and coordinate coverage to support production goals

• Conduct performance reviews and ongoing development

• Foster a culture of accountability, energy, and results

Patient Experience

• Ensure exceptional service from consultation through post-treatment

• Step in to complete consultations when needed

• Manage patient records and appointment flow

• Address patient concerns with professionalism and urgency

Financial Management

• Oversee collections and ensure monthly revenue targets are met

• P&L Responsibility

• Manage accounts receivable/payable and daily/monthly closings in Open Dental

• Monitor expenses and identify cost-effective solutions

SUPERVISORY RESPONSIBILITIES

This position will oversee the Sales Consultant, Dental Assistants and Lab Technicians.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• 3–5 years of leadership or sales-focused role

• Proven ability to drive revenue and coach performance

• Proficiency in Google Suite

• Strong leadership, communication, and problem-solving skills

• Ability to thrive in a fast-paced, goal-driven environment

• Dental knowledge is preferred

WHAT WE OFFER:

• Competitive base salary

• Full healthcare benefits: medical, dental, vision

• Company-paid life insurance

• 401(K)

• Paid holidays, vacation, and sick time

• Leadership development and career growth opportunities

• A culture that values innovation, ownership, and patient-centric care

Join Us!

If you’re a sales-minded leader who thrives on driving results, coaching teams, and owning the business, this is your moment. Apply today and help us build the future of full arch dentistry.

Hours of Operation: Full time in office Monday - Friday