This is a remote position.
SUMMARY
The
Senior Google Workspace Technician
serves as a subject matter expert responsible for architecting, implementing, supporting, and optimizing Google Workspace environments across a portfolio of managed services clients. This role combines advanced technical troubleshooting, billable project execution, and technical leadership to ensure secure, scalable, and high-performing collaboration environments.
This is a senior escalation-level position within the Managed Services team and requires deep expertise in Google Workspace administration, identity management, email systems, and cloud security best practices.
JOB RESPONSIBILITIES
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Google Workspace Subject Matter Expertise
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Administer and architect Google Workspace environments across multiple client tenants
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Design and maintain:
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Organizational Unit (OU) structures
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Admin roles and delegation models
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MFA and context-aware access policies
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Gmail routing and compliance configurations
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Drive governance and shared drive architecture
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Implement and optimize security controls including:
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Advanced phishing and spam protections
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Data Loss Prevention (DLP)
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Google Vault retention policies
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Security Center monitoring and alerting
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Provide best practice guidance to clients on licensing, governance, and roadmap decisions
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Advanced Troubleshooting & Escalation
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Serve as Tier 3 escalation resource for complex Google Workspace incidents
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Troubleshoot:
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Mail routing and DNS (MX, SPF, DKIM, DMARC)
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Identity federation and SSO issues
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Drive sharing and permissions anomalies
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Third-party application integrations
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Own high-priority incidents through resolution
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Engage Google Support when necessary and manage cases to closure
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Conduct root cause analysis and implement preventative remediation
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Project Execution
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Lead and execute Google Workspace
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related projects including:
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Email and Drive migrations
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Tenant onboarding and standardization
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Domain changes and consolidations
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Security hardening initiatives
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Deliver projects within scope, timeline, and budget
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Document as-built configurations and complete handoff to support teams
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Identify scope risks early and communicate proactively
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Technical Leadership & Operational Impact
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Mentor Tier 1
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2 technicians
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Develop and maintain SOPs and knowledge base documentation
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Identify recurring issues and implement long-term solutions
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Recommend improvements to service offerings an
QUALIFICATIONS
Required:
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5+ years of IT systems or cloud support experience
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3+ years hands-on Google Workspace administration
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Experience in an MSP or multi-tenant environment preferred
Strong understanding of:
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Google Workspace Admin Console
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Email authentication protocols (SPF, DKIM, DMARC)
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Identity and SSO integrations
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Security and compliance configurations
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Experience leading technical projects
Preferred Certifications:
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Google Workspace Administrator Certification
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Google Professional Collaboration Engineer
J
OB REQUIREMENTS
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Should be willing to accept a long-term work-from-home arrangement.
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Should be amenable to a permanent night shift schedule.