Senior Technician Customer Data Management (Remote)

RTX, a leader in aerospace and defense, is seeking a Senior Technician in Customer Data Management. The role involves managing requisition and sustainment processes for support equipment assets, interfacing with various teams and customers, and ensuring the accurate processing of orders and data management tasks.

Responsibilities:

• Process new build requisitions in SAP on demand, to successfully deliver support equipment to the end user
• Support ad-hoc demands from support equipment leadership team
• Process “New” incoming orders for design, build and service requests
• Process Repair, Upgrade, and Spare Details service requests
• Resolve Fleet Management related issues from customers that are data driven
• Assist in base stand, the candidate will ensure that all tools are accepted in WAWF prior to shipment
• Coordinate Tool movement for customer use (Spares, loans). The candidate will coordinate with Defense Contract Management Agency and Delivery assurance to ensure all tools have the proper acceptance documents
• Update SAP Equipment Records and generate forms for government owned shipments
• Support Gov’t Property related requests (Audits, Cycle Counting, Verifying locations of assets)
• Support Engine Manufacture’s equipment including incoming & outgoing shipments, labeling equipment, and inventory
• Update data in SAP and internal databases
• Support corresponding requisitions when required, including answering questions and action request from the field
• Provide warehouse support during wall-to-wall inventory
• Process Repair, Upgrade, and Spare Details service requests execute the technically complete process for all assets that were received on PO
• Travel up to 10%
• English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English

Requirements:

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• The selected candidate must reside in Puerto Rico
• High School Diploma, Associate Degree or other 2 year post high school training
• 4 years of experience in Data Management
• English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English
• Prior experience with SAP and Maintenix, Prior SAP requisition process preferred
• Ability to analyze data to draw conclusions and make appropriate recommendations
• Experience with Microsoft Office applications
• Interpersonal skills including the ability to work professionally with individuals and in teams and to interact effectively at all levels within the company