Key skills
JavaScriptPythonBashPowerShellAnalyticsBIReactNode.jsAWSTerraformCloudFormationIAMCloudWatch
About this role
This is a remote position.
Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.Requirements
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5+ years of experience in software development or cloud/DevOps engineering.
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Strong knowledge of Node.js (v18+), Python, JavaScript .
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Advanced AWS experience, including IAM, VPC, networking basics .
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Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
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Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
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Familiarity with incident/problem management , observability, and automation scripting.
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Experience with Terraform/CloudFormation for monitoring infrastructure.
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Advanced spoken and written English.
Responsibilities
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Amazon Connect & Telephony
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Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer .
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Configure telephony/VoIP integrations, including SIP, routing, and call handling.
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Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs .
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Customize agent dashboards/CCP using JavaScript/React .
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Cloud Monitoring & Observability
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Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces .
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Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
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Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell .
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Implement monitoring infrastructure as code using Terraform or CloudFormation .
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Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
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Analytics & Reporting
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Build real-time dashboards using Amazon Connect metrics.
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Export data for BI tools to improve decision-making and performance insights.
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This poisition is for LATAM-based applicants .