
This is a remote position.
Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.5+ years of experience in software development or cloud/DevOps engineering.
Strong knowledge of Node.js (v18+), Python, JavaScript .
Advanced AWS experience, including IAM, VPC, networking basics .
Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
Familiarity with incident/problem management , observability, and automation scripting.
Experience with Terraform/CloudFormation for monitoring infrastructure.
Advanced spoken and written English.
Responsibilities
Amazon Connect & Telephony
Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer .
Configure telephony/VoIP integrations, including SIP, routing, and call handling.
Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs .
Customize agent dashboards/CCP using JavaScript/React .
Cloud Monitoring & Observability
Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces .
Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell .
Implement monitoring infrastructure as code using Terraform or CloudFormation .
Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
Analytics & Reporting
Build real-time dashboards using Amazon Connect metrics.
Export data for BI tools to improve decision-making and performance insights.
This poisition is for LATAM-based applicants .