Customer Service Representative-Call Center

Brown & Brown is a leading E&O insurance broker for Life & Health and Property & Casualty Insurance professionals. The Customer Service Representative will be part of the first response team for inbound customer phone calls, supporting customer inquiries and handling various requests efficiently.

Responsibilities:

• Support incoming calls, emails, and online chats from customers
• Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
• Respond to questions and requests from clients/customers/agents quickly and accurately
• Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
• Retrieving and responding to voicemail and emails
• Occasional outbound call campaigns

Requirements:

• Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls
• Must be able to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner
• Excellent computer skills including Microsoft Excel, Word, Outlook
• Ability to multi-task between various software programs
• Some call center experience desired
• Customer service experience desired
• High School diploma/GED
• Must become a licensed Property & Casualty Insurance Agent within 90 days of hire including passing the state of California's extensive background investigation and completing the mandatory 52 hours of licensing education