Senior Epic Business Intelligence Analyst

LanceSoft, Inc. is seeking a Senior Epic Business Intelligence Analyst to support analytics product implementations and configurations. The role involves collaborating with business stakeholders, providing product support, and promoting user engagement and training for analytics tools.

Responsibilities:

• Partner with business stakeholders to capture requirements for reporting and analytics use cases
• Participate in the planning, coordination, and execution of analytics product implementations
• Install, configure, and maintain analytics tools, applications, and environments
• Assist with system integrations between analytics platforms and source systems
• Configure analytics solutions (dashboards, reports, metrics, data models, security settings) to meet business requirements
• Partner with other BIAA staff on the implementation and confirmation of Epic Integrated Analytics tools
• Support user acceptance testing (UAT) and incorporate feedback into configuration refinements
• Set up role-based access, permissions, and security controls
• Act as a subject matter expert (SME) for supported applications in user-facing contexts
• Participate in Epic upgrade cycles, including testing and validation of Cogito-related functionality
• Implement enhancements and optimize reporting solutions to meet evolving business requirements
• Assist in developing communication campaigns to inform users about upgrades, changes, and new features
• Assist in maintaining data dictionaries and metadata documentation
• Communicate technical information in business-friendly terms
• Troubleshoot and resolve issues related to report execution
• Monitor system performance and escalate critical incidents
• Promote awareness and adoption of IT products, applications, and tools across the organization
• Serve as the liaison between IT and end users to gather feedback on usability and adoption challenges
• Identify opportunities to enhance user engagement and satisfaction with supported products
• Partner with business units to showcase product features, best practices, and success stories
• Provide recommendations to leadership for product improvements and new functionality that support business goals
• Develop and deliver training programs for end users, super users, and IT staff on supported applications and tools
• Create user-friendly training materials, job aids, and documentation tailored to diverse learning needs
• Develop job aids, quick reference guides, and documentation for analytics products
• Conduct virtual one-on-one and group training sessions
• Assess training effectiveness through evaluations, feedback, and ongoing performance monitoring
• Stay current on system updates, ensuring training materials and sessions reflect the latest functionality
• Serve as the primary point of contact between IT and assigned vendors
• Build and maintain strong working relationships to foster collaboration and trust
• Coordinate regular vendor meetings to review performance, product updates, and issue resolution
• Escalate concerns and track progress on vendor commitments and service-level agreements (SLAs)
• Participate in activities that enhance general knowledge of or ability to do assigned work, including (but not limited to): Attend training classes or consume training materials, Attend staff meetings and other informational sessions

Requirements:

• Master's degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments
• Bachelor's degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments
• Associate's degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments
• Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments
• Equivalent combination of education and experience where one year of experience will be substituted for an Associate's degree and two years of experience will be substituted for a Bachelor's degree
• 2+ years of hands-on experience supporting Epic integrated reporting tools (Reporting Workbench, Radar, SlicerDicer, Registries, Analytics Catalog)
• 2+ years of experience participating in Epic upgrades, testing, and validation for Cogito-related functionality
• 2+ years of experience using the Epic Clarity and Caboodle databases
• 1+ years of experience building and maintaining Epic reports and dashboards for clinical, financial, and operational users
• 1+ years of experience supporting self-service analytics tools (e.g., SlicerDicer) and training end users
• 1+ years of experience writing SQL queries
• 3+ years of experience working with vendors and cross-functional IT teams to troubleshoot and resolve system or reporting issues