Customer Service Representative (Remote)

Globe Life is committed to empowering its employees and fostering a caring culture. They are seeking a Customer Service Representative to provide excellent service by assisting policyholders with coverage explanations and claim statuses.

Responsibilities:

• Heavy phone contact with policyholders, providers, and interested third parties
• Process policyholder requests from correspondence, phone calls, and emails
• Review and maintain new and revised procedures regarding policy information
• Maintain department standards for the number of calls, average handle, and time management

Requirements:

• High school diploma or equivalent required
• Customer service background and strong phone skills
• Excellent written and oral communication
• Excellent organization skills
• Must be able to maintain confidentiality
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities
• Basic PC skills
• Ability to handle high-stress situations calmly and with tact and professionalism
• Strong decision-making skills with the ability to analyze situations and make logical conclusions
• Must be able to type at least 30WPM
• Some college preferred
• At least one year of office experience preferred
• Telecommunications experience is a plus
• A background in life and Health insurance, as well as knowledge of insurance operations, is desired