Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (Midwest / West)

SAP is a global leader in enterprise application software. They are seeking a Solution Customer Success Manager to build executive relationships, maximize customer value, and drive the adoption of SAP oCFO solutions.

Responsibilities:

• Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers
• Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business
• Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions
• Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite
• Mitigate churn: Manage renewals of SAP solutions/services
• Support sales: Identify sales leads and assist in expansion and upsell efforts
• Crisis management: Handle difficult customer situations and de-escalate crises
• Drive renewals and expansions: Focus on subscription or perpetual license-based solutions