Business Systems Analyst- Salesforce CPQ

athenahealth is focused on creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Business Systems Analyst- Salesforce CPQ role is essential in configuring Salesforce CPQ and collaborating with various stakeholders to enhance business processes and technologies that support healthcare initiatives.

Responsibilities:

• Collaborate with stakeholders and product managers to analyze, understand, and enhance employee productivity and end-user effectiveness, with a strong focus on improving the overall customer experience
• Gather, analyze, and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues
• Design, develop and maintain Salesforce CPQ system solutions involving complex product bundles, price rules, validation rules, approval rules, document templates, etc. in support of new requests and enhancements
• Demonstrate strong business acumen and possess in-depth knowledge of the Salesforce CPQ domain
• Create and maintain detailed documentation, including business requirements documents, functional specs, user manuals, and JIRA stories
• Define and implement system enhancements that align with business goals, advising on best practices and recommending process improvements to ensure scalability and efficiency
• Work with technical teams to design solutions that meet business needs, including system specifications and workflows. Solutions consider both up and downstream impact
• Develop test cases and conduct unit and integration testing to ensure that systems meet specified requirements and function correctly
• Develop, deliver, and present end-user training materials to Salesforce users throughout the organization
• Research production system issues, resolve user problems, and escalate issues when necessary
• Perform application configuration activities primarily in Salesforce and other supporting Force.com applications
• Act as a liaison between business stakeholders and IT, facilitating communications and ensuring alignment on project goals
• Stay updated on industry trends and best practices, recommending improvements to enhance business efficiency

Requirements:

• Salesforce Administrator certification required
• Minimum 2 years Salesforce CPQ experience required
• 2-4 years of work experience as a business analyst, or related role
• Proficiency in Salesforce CPQ system administration, including user management, configuration, and maintenance of Salesforce environments
• Knowledge of tools including JIRA, Confluence, and SOQL
• Strong written, verbal, and presentation skills, with the ability to collaborate effectively with team members and business stakeholders at all levels of the organization
• Excellent problem-solving, analytical, and investigative skills
• Salesforce CPQ Specialist certification preferred
• Experience working in a mix of agile and waterfall project management methodologies is preferred
• Experience with Conga a plus but not required
• Familiarity with business operations processes and practices is a plus
• Experience in the healthcare industry is also considered beneficial