Sales Support and Development Specialist

Transcat is a leading calibration and compliance services provider in North America, recognized for its commitment to quality and customer service. The Sales Support and Development Specialist will provide Tier 1 support to inbound sales representatives, assist with customer inquiries, and help improve sales processes while maintaining high levels of customer satisfaction.

Responsibilities:

• Tier 1 Support for the Inbound Sales Representatives, fielding questions and escalating to Management when needed
• Monthly Call Monitoring and feedback driven discussions with the GSS team
• Quarterly Content Creation requirements
• Proficiency in Quote Specialist & Inbound Sales skills (quote and order processing, customer service requests, invoicing, credits, warranty, etc.)
• Expected to spend part of their time completing cases, taking calls, and chats
• Assist Inbound Sales team by answering queue phone calls when requested, while incorporating Standards of Sales & Service Excellence
• Ability to analyze and determine any changes or enhancement opportunities to current processes, procedures and customer approaches
• Customer problem resolution – Resolve customer satisfaction issues
• Employee problem resolution – Address employee concerns, scheduling, and other issues
• Work closely with management to ensure KPIs are met
• Assist Quote Services Manager & Inbound with reporting, training, and strategic planning
• Excellent communication skills both written and oral required
• Build relationships with internal departments and customers
• Detail oriented, organized and efficient
• Thrive in a fast-paced team environment
• Robust problem solving and analytical skills and the ability to handle multiple projects and tasks simultaneously
• Promotes innovative problem-solving by identifying creative, efficient, and scalable solutions to support evolving sales and operational needs
• Other duties as assigned

Requirements:

• 2+ years related experience (product data entry/telephone sales)
• Must be well organized with excellent attention to detail and accuracy
• Must have the ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Candidate must be computer literate and proficient at using a keyboard
• Proficient in Microsoft Office– Outlook, Excel, Word and Acrobat Adobe, Salesforce
• Must have excellent follow-up skills
• Effective and Positive Communication
• Problem Solving and Resourcefulness
• Sales-ability
• Quality, Accuracy and Productivity
• Associate Degree required
• Bachelor's preferred