Customer Service Rep - (Claims)

Nesco Resource is a company seeking to expedite the Customer Service claims application process. The role involves ensuring correct case assignment and acting as a liaison to assist customers with their claims-related inquiries.

Responsibilities:

• Assigns new claims to the appropriate claims handler
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process
• Participates in and maintains a quality service culture within the Customer Service Team
• Attendance during scheduled work hours is required
• Performs other duties as assigned
• Supports the organization's quality program(s)

Requirements:

• High school diploma or GED required
• One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred
• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Good customer service skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Preferred Central or Eastern Time Zone