Field Engineer (Korean Fluency Required)

Teleport is a company focused on providing secure access to infrastructure through its Teleport Access Platform. They are seeking a Senior Field Engineer who will be responsible for implementing, supporting, and expanding Teleport solutions for their top customers, ensuring maximum value from their products and solutions.

Responsibilities:

• Design solution architecture for Teleport in a customer environment
• Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer
• Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases
• Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization
• Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport
• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization
• Document the customer's business goals and challenges to align Teleport to provide the most value possible
• Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions
• Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities
• Collaborate with Sales and Product to provide valuable feedback for product improvement
• Support our broader Teleport customer base seeking new solutions and best practice recommendations

Requirements:

• BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field
• 2+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Native-level Korean language ability (spoken and written)
• Linux administration skills
• Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
• Outstanding soft skills, excellent verbal and written communication skills
• Project management experience and the ability to handle multiple clients simultaneously
• Strong organizational skills
• Candidates located on the U.S. West Coast are strongly preferred to help facilitate that time zone alignment