Solutions Engineer

Eltropy is on a mission to disrupt the way people access financial services, enabling financial institutions to digitally engage in a secure and compliant way. They are seeking an experienced Solutions Engineer to provide technical expertise and support for credit unions and community banks in integrating and deploying their AI communications platform.

Responsibilities:

• Provide technical expertise to support pre-sales activities, including product demonstrations and presentations to customers
• Collaborate with customers, sales, product, internal architecture, engineering and implementation teams to define technical requirements and create solution designs for professional services statements of work
• Document agreed scope, technical requirements and development timelines, and ensure that they are communicated effectively to all relevant stakeholders
• Work closely with partners and the professional services team to ensure successful delivery of projects on-time, within budget, and to customer expectations
• Develop and maintain relationships with clients, acting as a trusted advisor and technical consultant for professional services
• Design and plan phased approaches to integrations with banking systems for customers, ensuring that they are compatible with the customer's existing infrastructure
• Keep up to date with industry trends and emerging technologies from online banking, CCaaS, and UCaaS providers, sharing knowledge and expertise with the team
• Provide technical training and support to customers and internal teams, as required
• Continuously monitor and evaluate the effectiveness of solutions and identify opportunities for improvement

Requirements:

• Minimum seven years of experience as a Solutions Engineer
• Technical acumen to deep dive and demo complex B2B SaaS platform
• Bachelor's degree in Computer Science, Engineering or related field
• Proven experience as a Customer-Facing Solution Engineer or similar role
• In-depth knowledge of credit union software market and banking systems
• In-depth knowledge of top CCaaS and UCaaS vendor technologies serving the community financial services (community banks and credit unions) market
• In-depth knowledge of contact center solution offerings and their related systems
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment, and build strong relationships with customers and stakeholders
• Knowledge of project management methodologies
• Willingness to travel as required
• Experience with Credit Unions or in financial industry is a plus