Solutions Engineer II (B2B)

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. The Solutions Engineer II (B2B) will support B2B/Dropshipping expansion opportunities by acting as a trusted advisor to merchants, ensuring that their needs are met through clear, actionable solutions and collaboration with various teams.

Responsibilities:

• Engage directly with merchants to understand requirements for their B2B/Dropshipping expansion-opportunities: retailers’ expectations, timelines, volumes, technical needs, etc
• Translate all of the above—in combination with merchants’ overall goals—into clear, actionable solutions/approaches that balance feasibility, complexity, and value
• Evaluate retailer-specific technical & operational requirements: EDI-related, routing, labeling, etc.) to confirm what can be supported
• Conduct feasibility-checks across tech-stacks and operational workflows/capabilities to confirm the extent to which ShipBob can support
• Identify risks, gaps, and mission-critical changes early in the opportunity-lifecycle
• Scope and document opportunities (via use of Retail Summaries, Merchant Success Plans, and internal briefs) to ensure alignment on responsibilities and expectations
• Support internal approvals, opportunity-creation, and Prepaid billing recommendations
• Provide sales-adjacent support where needed, ensuring clarity amongst all internal & external stakeholders
• Prepare opportunities for handoff by producing clear documentation and ensuring all mission-critical steps are complete for Implementation readiness
• Partner closely with Implementation teams to maintain continuity through go-lives and ensure solutions land as designed
• Collaborate with Success, Implementation, Operations, Product, and other teams to develop practical, achievable solutions and ensure cross-functional alignment
• Serve as the centralized point of contact for B2B- or Dropshipping-focused scoping/solutioning
• Recommend improvements to B2B-centric processes, playbooks, etc. so as to optimize merchants’ experiences
• Help strengthen standardization across B2B/Dropshipping offerings by sharing insights across teams
• Additional duties and responsibilities, as necessary

Requirements:

• 5-7 years of experience in solutioning-forward roles, such as Solutions Engineering, Solutions Architecture, or similar customer-facing technical roles
• Familiarity with compliance-centric Retail requirements (routing, labeling, SLAs) and EDI/API integrations that facilitate compliant fulfillment
• Ability to assess and articulate technical & operational feasibility and/or constraints
• Comfort working with EDI standards, APIs, data-mapping, and general concepts of integrated systems
• Ability to tie technical & operational decisions to business outcomes for merchants
• Demonstrated ability to influence a diverse range of stakeholders and push progress across complex projects without direct authority
• Effectively simplifying complex requirements and writing clear Merchant Success Plans
• Experience developing effective, repeatable frameworks that result in both efficiency and quality