Director, Fresh Produce Operations

Company Description

About Hana Group
Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high-quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

Our Culture
At Hana Group, we believe our people are the heart of our success. We’re proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company’s success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Why Join Us
Joining Hana Group means being part of a fast-paced, entrepreneurial company that’s transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that’s growing across the U.S., Hana Group could be the perfect fit for you.

*Corporate employees are required to work in-office Tuesday, Wednesday and Thursday each week. 

Job Description

The Director of Fresh‑Cut Produce Operations serves as the senior operational architect for our fresh‑cut produce franchise program. This role holds enterprise‑wide accountability for diagnosing systemic operational and supply chain gaps, designing scalable solutions, and driving cross-functional alignment to support significant multi‑location growth. As a Director-level leader, this position influences strategy, steers decision-making across partner and internal teams, and ensures operational frameworks can scale from pilot to national deployment.

The Director partners with executives across replenishment, merchandising, supply chain, store operations, finance, technology, and franchise development. Success requires a combination of strategic systems thinking, process engineering expertise, data‑driven insight, and the ability to lead large-scale implementation initiatives that directly impact revenue, profitability, and franchisee success.

Key Competencies

• Strategic Operations Leadership
• Complex Systems & Process Architecture
• Enterprise Root Cause Analysis
• Data-Driven Decision Making
• Executive Communication & Influence
• Cross-Functional Leadership
• Change Management & Large-Scale Implementation
• Scalability Planning & Continuous Improvement

Duties & Responsibilities

Strategic & Enterprise-Level Leadership

• Serve as the organization’s process owner for fresh‑cut produce operations, establishing the long‑term operational framework required for national scalability.
• Lead enterprise assessments to identify operational gaps across supply chain, store execution, franchisee operations, and system integrations.

Process Architecture & Improvement

• Design end‑to‑end operational processes (SOPs, audit frameworks, purchasing workflows, launch playbooks) that are robust enough for scale but simple enough for consistent franchise execution.
• Evaluate where existing systems fail, conduct deep systems‑level root cause analysis, and lead redesigns that improve performance and reduce rework.

Performance Management & KPIs

• Establish enterprise KPIs and reporting structures to measure changes in cost, waste, throughput, service levels, compliance, and franchisee profitability.
• Leverage data from retail and internal systems (ERP, replenishment, POS, inventory) to guide decision-making and validate operational hypotheses.

Executive‑Level Partner Collaboration & Influence

• Present recommendations and process designs to senior leadership within both the organization and retail partner teams.
• Build alignment across executives, field leadership, franchisees, and technology teams to ensure seamless implementation.

Program Deployment & Change Management

• Direct pilot programs, rollout plans, training strategies, and change‑management approaches to ensure adoption across a distributed network.
• Lead post‑implementation reviews and continuous improvement cycles to refine processes and drive sustained performance.

Qualifications

• Bachelor’s degree in business, operations, supply chain, engineering, finance, or related field preferred; equivalent experience considered.
• 10+ years of progressive experience in operations, supply chain, process engineering, or similar functions, with measurable impact across multiple locations or business units.
• Demonstrated success owning and scaling operational processes within a retail, franchise, food service, or CPG environment.
• Strong capability working with complex data ecosystems (ERP, replenishment systems, inventory management, POS).
• Proven ability to influence executives, lead cross-functional teams, and navigate large partner organizations.
• Expertise in diagnosing complex operational issues and designing system‑level solutions.
• Experience in perishable or fresh produce operations highly preferred.
• Ability to travel up to 25–30%.
• Commitment to fostering an inclusive, collaborative, and high‑performance culture.

Additional Information

Hana Group North America is an Equal Opportunity Employer

$125,000-$150,000