Program Coordinator

This position is based in the Piscataway, NJ office and has a possible hybrid (3 days in-office and 2 days remote) work.

Job Summary:  

The Program Coordinator plays a critical role in the successful relationships between the IEEE SA and Volunteer community as they are the direct link to IEEE for the volunteer community.  The overall purpose of this position is to support relationships within consensus building groups/ecosystems.  The incumbent in this position serves as a front-line resource to identify/alert IEEE to potential legal liability, communicating/implementating of policy changes to committees (i.e., development of training material); contributes to proposals in policy changes with the SASB committees as needed; and identifies opportunities to expedite the process through possible changes in policy, tools and training. The Program Coordinator must have thorough knowledge of the Standards Development process, IEEE SA Policy & Procedures, and the specific policies of their assigned committees to be able to facilitate the knowledge to the leadership and members of the volunteer community.  The incumbent engages with consensus developing groups; provides coaching, mentoring and training to the collaboration and consensus ecosystem on the standards development process; participates in the governance ad-hoc committees; supports the implementation of policy changes to committees (i.e., development of training material); and identifies opportunities to expedite the process through possible changes in policy, tools and training.

The role reports to the department head or other department manager of the Operational Program Management department.  This position works under substantial level of supervision and may assist in the requesting vendor bids and make recommendations for projects that require external resources.

Key Responsibilities:

Specific duties include but not limited to:

Provide direct support to the assigned Standards Committees and subgroups and serve as the primary point of contact for IEEE through regular communication and collaboration.

Establishes positive relationships with standards development and collaboration and consensus volunteer community to assist in aiding the standards development process (SASB/committee/working group/societies) including effective conflict, issue and problem resolution

The incumbent will engage directly with the IEEE SA Volunteer community to deliver regular guidance throughout the standards development process.

Management of Standards Development Process and Committees

Develops experience-based knowledge to engage politically sensitive and high-value/high-profile projects and groups

Provides accurate, timely, proactive and professional direction to pre-standardization and standards developing committees in such matters as procedures, meeting management, tools, legal, technology and global issues that are consistent with IEEE-SA practices and policy, including internal (departmental) practices and messaging

Ensures that due process is met during the standards development process by monitoring developments, researching related complaints/issues from and about committees and cultivating good relationships with participants

Serves as a front-line resource to identify/alert IEEE to potential legal liability

Assists with defining requirements for tools to reduce the administrative burden on collaboration and consensus community members, resulting in a positive comparison of IEEE to other SDOs

Supports the coordination agreements with external entities and be aware of Working Group agreements

Participates in special project teams on an as-needed basis to address potential changes, issues or new policy and procedures.

Provides input to the training material for staff and volunteers

Provides front line diagnosis, remedy, and/or referral for constituent tool and service challenges

Provides the following input for professional service contracts: services and schedule that will meet the need of the client; appropriate terms and condition; deliverables, fees, and fund raising guidance

Other associated tasks and duties may be assigned

Education and Experience:

• Bachelor's degree in relevant field or equivalent experience; Technical degree a plus

• 3+ years related industry experience, with a focus on program or project management in a technical environment

Skills & Other Requirements: 

Must be familiar with  project management concepts/skills

Must have strong project management skills and the ability to work well under deadlines

Must have excellent time management skills and the ability to handle multiple projects simultaneously

Must have organizational and professional interpersonal/communication skills

Situational awareness and ability to escalate conflict/conflict resolution in the areas of oversight

Should have  experience in ensuring adherence to processes and policies, as well as best practices

Experience working with a diverse, global community is preferred

Advanced  written and oral communications skills are preferred

Should possess situational awareness and ability to escalate conflict/conflict resolution in the areas of oversight

Knowledge of engineering and technical industries preferred

Be familiar with  the value and use of standards in global marketplaces

Be familiar with  the standards development process, the standards environment, and potential legal liabilities

Develop the ability to  monitor technical, political and economic forces that affect the standards development process

Develop the ability to sense issues, inappropriate behavior and activities and communicate/escalate effectively

Valid passport or the ability to obtain a valid passport within 6 months of the date of hire (moderate travel required)

Knowledge and use of Microsoft Office Suite

Knowledge and use of databases and online/web-based interfaces

For information on work demands and conditions required for this position, please consult the reference document, “Physical, Mental, and Work Environment Standards for IEEE Positions.”  This position is classified under [Category I—Office Position].

IEEE is an EEO/AAP Employer/Protected Veteran/Disabled

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Disclaimer:  This job description outlines the general nature and key features performed by various positions that share the same job classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job.  Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.