Franchise Business Partner

Company Description

About Hana Group
Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high-quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

Our Culture
At Hana Group, we believe our people are the heart of our success. We’re proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company’s success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Why Join Us
Joining Hana Group means being part of a fast-paced, entrepreneurial company that’s transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that’s growing across the U.S., Hana Group could be the perfect fit for you.

Job Description

The Franchise Business Partner will be responsible for working directly with Hana Group Franchisees to help them successfully deliver consistent positive sales growth, build positive customer and retailer relationships, and ensure compliance to product quality, food safety, and/or Hana Group program requirements.

Key Competencies 
Attention to detail, Business/Customer Focus and Relationship Building, Financial Acumen and Data Analytics, 
Planning and Priority Setting, Communication, Quality Control, Interpersonal Skills

Duties & Responsibilities

• Drive LFL/ Comp sales growth with their franchisees through assortments, daily production targets and planning ahead for any calendar events to maximize foot traffic in each retailer
• Ensure all franchisees are compliant with purchasing expected raw materials from Hana while adhering to the spec guidelines in the production manuals
• The franchisees are actively engaging with every customer that comes within 10 foot of the sushi display case and driving positive consumer feedback via Medallia
• As we grow, this position will need to support all grand opening efforts, site assessments, local permit support, competition analysis and anything additional to ensure a flawless opening
• Continuously fosters great retailer partner relationships with all retailers and ensure any concerns are corrected immediately
• Assure proper execution of company Food Safety Plan and GPM programs
• Support Daily, Weekly and/or Monthly Food Safety routine checks that include monitoring of production and SSOP, Pre & Post operation
• Ongoing education to franchisees on quality procedures, to include sensory evaluation and adherence to product specifications / recipes
• Support all new franchisee recruitment by engaging franchisees in other retailers

This job posting describes the general duties and responsibilities for the position. Other duties not listed may arise.

Qualifications

• 5-7 years of food related experience and/or franchise operations business management; bachelor’s degree is a 
  plus
• Understanding of food quality control principles, food safety regulations, and food production processes
• Valid driver’s license; ability to travel to locations in assigned area of responsibility; long distance traveling 
  required, up to 75% domestic travel
• Strong tech skills; proficient in MS Office Suite, franchise business technology and adaptable to new 
  technologies
• Proven ability to work independently, manage multiple priorities, and adapt to change in a fast-paced 
  environment
• Ability to lead in company standards and best practices

Additional Information

Hana Group, North America is an equal opportunity employer.

$75,000 - $85,000 USD Annually