Subscription Operations Manager

Teamwork makes the stream work.

 

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the team

The Subscriptions team at Roku is focused on growing Roku’s subscriptions business by identifying opportunities to better compete in the SVOD landscape and working cross-functionally to ensure the optimal execution of those initiatives. As the company’s core business team thinking about subscriptions, we are setting the strategy and vision for Roku’s SVOD business and partnering closely with internal teams such as Partner Growth, Marketing, Merchandising, Product, Content Operations, Revenue Operations, Finance, and Accounting to bring the vision to life. The Subscriptions team is wholly responsible for the successful management of the Premium Subscriptions business within The Roku Channel, including identifying growth opportunities and managing day-to-day activities.

 

About the role

Roku is seeking a detail-oriented operations manager to join its Subscriptions team. This role will execute key day-to-day activities related to growing and maintaining the SVOD business within The Roku Channel (“Premium Subscriptions”). Specifically, this role will conduct and manage processes and data flows across teams and systems to operate and expand SVOD services, bundles and offers. The role requires strong technical acumen in addition to excellent written and verbal communications and stakeholder management skills.

In addition to fulfilling daily operational activities, the Subscriptions Operations Manager will be expected to improve existing processes for speed, quality, scalabilty and efficiency, as well as analyze, propose, and implement new workflows and tooling to increase operational capabilities as the Subscriptions business expands services and offerings.

A successful candidate should have experience with technology-driven products and processes, with a passion to innovate, ability to tackle complex problems, and a pragmatic, process-driven approach. They will successfully deliver high quality outcomes while being able to deal with ambiguity and manage multiple stakeholders and deadlines.

 

For California Only - The estimated annual salary for this position is between $123,250 - $159,900 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

 

What you’ll be doing

• Execute SVOD business operations, ensuring seamless success from onboarding new partners to ongoing business activities and ad-hoc initiatives(e.g., price changes, new plan launches, new bundles, migrations, deprecations) globally
• Facilitate cross-functional initiatives, business data flows across internal stakeholder teams (Business, Product, Engineering, Merchandising, Marketing, Revenue Operations, Finance, Accounting), and collaboration/communications across teams regarding task status/completion, risks, issues, or blockers.
• Proactively identify and mitigate technical risks to processes, and facilitate escalation and resolution of issues or blockers
• Perform discovery, definition, documentation, and implementation of improvements to processes or tooling for existing or new business operations
• Support ongoing monthly, quarterly, or annual business cadences or executive presentations as needed

 

We’re excited if you have

• BA/BS degree in Business Administration, Finance, Accounting, Computer Science or related field; MBA a plus
• 4+ years of relevant experience in an operations or project management role within a software or technology company, and/or 2+ years in management consulting focused on financial operational effectiveness or process improvement
• Excellent project management abilities, with the competence to dive deep; PMP a plus
• Proven record of organizational and communication skills, attention to detail, and ability to work autonomously
• Positive attitude and can remain focused in a high pressure, fast-faced, ambiguous environment
• Experience in and/or understanding of the digital media space, streaming platforms, and software development lifecycle
• Proficiency in Excel, Powerpoint, Airtable, Confluence, JIRA a plus; experience with Salesforce a plus
• Familiarity and comfort with managing and maintaining operational and financial data; knowledge of quality data management best practices a plus

#LI-CU1

 

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

 

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

 

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

 

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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