Lead the delivery of complex Control Tower and 4PL solutions
Responsible for critical projects, customer-facing implementations, and transition of global operational solutions
Own the full project lifecycle, delivery planning, resource and budget management, governance, reporting, risk and change management initiatives
Ensure operational readiness by driving SOP governance, process standardization, escalation models and resource validation ahead of go-live
Act as a senior interface with the client, running steering committees, workshops, process mapping and solution validation sessions
Coordinate cross-functionally with internal teams to deliver against scope and contractual commitments
Actively contribute to the improvement of project methodologies, tools and standard solution portfolios

Proven track record of managing mid-to-large scale, customer-facing projects
Experience in transportation, logistics, freight forwarding and supply chain operations
Solid project management capability across planning, controls, communication and change
Strong analytical and process driven mindset
Natural communicator, problem solver and presenter
Confidence in engaging with senior internal and external stakeholders
Degree in Transport or Logistics and Supply Chain (desirable)
Project Management qualification (PMP, Prince2) (desirable)
Experience of working in a 4PL or Control Tower Operation (desirable)
Exposure to process re-engineering, operations excellence and lean methodologies (desirable)
Knowledge of TMS, WMS or ERP systems (desirable)

Operations Project Implementation Manager

Key skills